Enterprise Irregulars
Smart Thinking for the Smart Enterprise
HRM Analytics — Dashboards, Cockpits And Mission Control
[Many of you know that my husband, Ron Wallace, was a mission manager at NASA for international Search and Rescue Programs (official program name COSPAS/SARSAT) until he took early retirement in 1999 so that we could relocate to our present home in Fort Myers, FL. We were both fascinated by all things spacey, and continue [...]
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The new digital customer journey: Cross-channel, mobile, social, self-service, and engaged
Businesses planning today to improve their connection to customers in digital channels are increasingly looking at the discipline of mapping out what’s being called the ‘customer journey’. Over the last ten years, the fragmentation of customer engagement across dozens of channels has turned into both a highly vexing problem and an increasingly disruptive challenge to [...]
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SAPPHIRENOW Vishal Sikka Keynote – HANA For Speed, Fiori For Usability
Vishal Sikka, who leads technology and innovation at SAP, followed Hasso Platner onto the keynote stage; I decided to break the post and publish just Plattner’s portion since my commentary was getting bit long. Sikka also started his part of the keynote with HANA, and highlighted some customer case studies from their “10,000 Club”, where [...]
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Two Questions and Some Answers
There are two questions that emerging companies in the CRM space field when they face the analysts — when are you going public and why don’t you build out a full CRM capability? The first question is easily and deftly handled by most executives and it must be. An IPO has its own cadence and [...]
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Life after SAP
For the first time in a while I missed SapphireNow this year, and yet through some unplanned scheduling got to be around a bunch of SAP alums, ex-partners and ex-customers. I was invited to present to SAP alum at the AtelierSAP event which preceded SapphireNow in Orlando. A lunch conversation with Paul Wahl, former US [...]
If You Get Acquired, You’ll Need to Learn to Move from Persuasion to Alignment
I’ve had a chance to semi-objectively watch a number of folks go through the M&A process over the past 18 months, and compare and contrast their experiences with mine. Some acquisitions thrive. YouTube, PayPal, Android. Others of course die. GeoCities, Broadcast.com. Perhaps most actually meander in the middle. Flickr. Take a look at this interesting [...]
“I just want to say one word to you. Just one word…” Elastics
My daughter is graduating college next week, and I’ve been thinking about all the advice this next generation will get from relatives and friends. In the 60s, Benjamin (Dustin Hoffman in The Graduate) received well-intentioned advice from Mr. McGuire, a family friend, to pursue the plastics industry. Plastics and U.S. manufacturing conjure up an image [...]
Planning to be Spontaneous: Oreo and Realtime Marketing
Success in real-time marketing is as much operations as creativity Ever since Oreo suggested that you could “still dunk in the dark” during the 2013 Super Bowl blackout, real-time marketing (RTM) has become the new black. Never mind that the phrase was first coined in 1995 by Apple marketing guru Regis McKenna; this winter, breathless [...]
Corsello OnDemand… on talent management, modern marketing and a little bit more
“It’s not all about social media, it’s about everything we do being very integrated”. Jason Corsello is VP, Strategy at Cornerstone OnDemand About a decade ago, when I was chugging along in the old-school analyst business, I hired a kid from the West Coast to learn the ropes. I think he was just looking for [...]
Its all about the enterprise apps, baby
Silver’s the new green …sang the Taco Bell TV commercial “It’s all about the Roosevelts” as it celebrated dimes to promote its sub $ 1 menu. At SuiteWorld this week I wanted to break out in that rhyme at the celebration of all kinds of enterprise apps. Zach Nelson, CEO of NetSuite, set the tone [...]
SAPPHIRENOW Day 2 Keynote
This morning, our opening keynote was from SAP’s other co-CEO, Jim Snabe. He started with a bit about competitive advantage and adaptation to changing conditions, illustrated with the fact that Sumatran tigers have evolved webbed feet so that they can chase their prey into water: evolution and even extinction in business is not much different [...]
Amazon Web Services Leading Cloud Infrastructure as a Service App Development
Evangelizing development on any cloud computing or enterprise platform is challenging, costly and takes a unique skill set that can educate, persuade, sell and serve developers at the same time. The companies who excel at this exude technical prowess and as a result earn and keep trust. For Cloud Infrastructure as a Service (IaaS) [...]
By The Time You Give Them a Raise, They’re Already Out The Door
There’s an endless amount written on the ‘net about hiring Rockstars. Finding them, not settling, and all that. That you need to spend 20%+ of time recruiting (I said that myself here). That the #1 most important thing you can do is put together a great team. Which is absolutely true. But the #2 most [...]
Join us to debate the great outsourcing talent paradox
Cranking it up to Eleven (left to right)… Anoop, Henric and John You firm has incredible talent that performs miracles of heightened performance with your outsourcing relationships. Your provider serves up boundless dollops of innovations that never cease to delight. Then don’t bother to tune in this coming Thursday to debate the State of Outsourcing [...]
End of the Beginning
In “IT’s Ethical Dilemma” I wrote about the challenge of having a new product and selling the old one. If the new product offers benefits of better, faster, and cheaper — and what new product doesn’t? — then how is it ethical to sell the older, less performant, and probably more expensive one? Well, the answer [...]
Five Conferences 2013: SugarCRM next up
SugarCRM has been one of the nicest success stories in the CRM industry, often taking what were seemingly difficult steps and turning it into gold. There are at a nodal point and have a couple of things that they have to do to cross over to the next l…
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