Enterprise Irregulars
Smart Thinking for the Smart Enterprise
Modern Process Design & the Appian World event
What more of us could have learned about modern process design at the Appian World event Businesses are all over the map when it comes to how their processes work. If you thought that the business process re-engineering (BPR) wave of the 1990s sorted all of this out, you’re wrong. A lot of businesses have [...]
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The real SAP / Sapphire story
Last week, SAP made a number of technology announcements; rebutted rumors and competitive disinformation; and, threw a pretty good party for thousands of customers and partners. When vendors craft the messages they wish to impart to attendees at user conferences it is not something taken lightly. There are basically four kinds of conference tones that [...]
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Silicon Valley Heyday is Far from Over, Mr HootSuite
Silicon valley heydays are over according to Ryan Holmes CEO of HootSuite. I think he is generating good buzz for his company (did you hear how well HootSuite is doing?), his stakeholders and his country but he is plain wrong. Rise of the maple syrup mafia is sweet words but not really true. Not even [...]
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NetSuite’s SuiteWorld
SuiteWorld reveals cloud computing ERP’s mainstream moment NetSuite bloomed this week, in part because of a very well produced user meeting, SuiteWorld, held in San Jose but also because there can no longer be any doubt that the market for ERP technology is turning to the Cloud. What was once unthinkable — that ERP could [...]
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The Wisdom of Being Safe
I was reading this article on the wave of executive departures at HTC on the heals of a successful product, the HTC One, and a clearly unsuccessful launch of the HTC First. The reporting is actually good and highlights the phenomena of the death spiral that many in Silicon Valley are familiar with, as influential [...]
SAP Afaria in the Cloud – enterprise functionality, consumer pricing
One of the most interesting announcements which came out of SAP’s SapphireNow conference in Orlando last week was the Afaria in the Cloud update. This is a real game-changer (an expression we use very rarely) for a number of reasons. Afaria, if you are not familiar, is SAP’s mobile device management (MDM) product. What does [...]
TAM is Great. But What Really Matters is That You Believe You Can Hit $100m ARR in 7 Years.
I have a strong, semi-proven thesis that in SaaS, market size doesn’t matter that much … at least in the traditional tops-down sense. If you can get to $2m in ARR in 2 years, you can get to $4m the next. From there, it’s on to $10m in ARR. And if you can get to [...]
Yahoo and Tumblr – Avoiding Commoditization by Association
So, it’s official – while many of us (especially on Twitter) waited and watched over the weekend after All Things D broke the story, Yahoo has agreed to buy content sharing platform Tumblr for $1.1 billion in cash. The analysis has been varied and thoughtful: why Tumblr’s exit is about 30% of what it might [...]
How Cloud Integration Is Defining The Future of CRM
The future of customer relationships depends more on context than transactions. And this trend is accelerating, driven by the integration of social media into CRM, rapid gains in usability of CRM and integration applications, and the global growth of the API economy. Gaining a clear, contextually-based view of customers isn’t easy. Fine-tuning system integration to [...]
Mad Men and the UNIX Wars
I’ve been cleaning out my closets and finding some real gems. I came across my old ad portfolio a few days ago. With all the increasing tension between transparency and privacy and the role of Internet freedoms, it’s hard to believe there was once a time not too long ago that computers didn’t “talk” to [...]
China Re-Starts Hacking Program
This is important. According to a story in the New York Times the Chinese Army is back in the business of hacking into American computer systems to steal intellectual property and government security secrets. After a three month lull that coincided with a tongue lashing by the Obama administration the People’s Liberation Army (PLA) unit 61398 [...]
ICAEW event: Cloud is just sizzle?
Last month, on 17 April, I was invited to attend the Institute of Chartered Accountants of England and Wales (ICAEW)’s annual Cloud accounting event – Winning business in the cloud: reap the benefits of SaaS. A great title with with the promise of making the case for deploying Cloud. The hashtag for the event was [...]
HRM Analytics — Dashboards, Cockpits And Mission Control
[Many of you know that my husband, Ron Wallace, was a mission manager at NASA for international Search and Rescue Programs (official program name COSPAS/SARSAT) until he took early retirement in 1999 so that we could relocate to our present home in Fort Myers, FL. We were both fascinated by all things spacey, and continue [...]
Life after SAP
For the first time in a while I missed SapphireNow this year, and yet through some unplanned scheduling got to be around a bunch of SAP alums, ex-partners and ex-customers. I was invited to present to SAP alum at the AtelierSAP event which preceded SapphireNow in Orlando. A lunch conversation with Paul Wahl, former US [...]
The new digital customer journey: Cross-channel, mobile, social, self-service, and engaged
Businesses planning today to improve their connection to customers in digital channels are increasingly looking at the discipline of mapping out what’s being called the ‘customer journey’. Over the last ten years, the fragmentation of customer engagement across dozens of channels has turned into both a highly vexing problem and an increasingly disruptive challenge to [...]
If You Get Acquired, You’ll Need to Learn to Move from Persuasion to Alignment
I’ve had a chance to semi-objectively watch a number of folks go through the M&A process over the past 18 months, and compare and contrast their experiences with mine. Some acquisitions thrive. YouTube, PayPal, Android. Others of course die. GeoCities, Broadcast.com. Perhaps most actually meander in the middle. Flickr. Take a look at this interesting [...]
Business
- Planning to be Spontaneous: Oreo and Realtime Marketing
- Corsello OnDemand… on talent management, modern marketing and a little bit more
- Its all about the enterprise apps, baby
- By The Time You Give Them a Raise, They’re Already Out The Door
- Join us to debate the great outsourcing talent paradox
- Five Conferences 2013: SugarCRM next up
Technology / Software
- SAPPHIRENOW Day 2 Keynote
- CRM Idol 2013 Starts Today
- Things are changing fast in medicine, thanks to mobile.
- 10 Ways Cloud Computing Is Revolutionizing Manufacturing
- Monday’s Musings: The Controversy Surrounding Gartner’s CRM Market Share Analysis
- SAP TwoGo – ride-sharing software for the enterprise
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