Susan has been a writer, analyst, and entrepreneur covering the IT Services and social collaboration markets for over 25 years. Named as one of Fast Company’s “Most Influential Women in Technology” in 2010, her insights have been featured in industry research, as well as mainstream media such as The New York Times, BusinessWeek, The Wall Street Journal, and CNBC. Her interests are in disruptive applications of technology and the consumerization of IT. Susan participates on various industry conference boards, blogs for the Enterprise Irregulars, and spends most of her time supporting and inspiring enterprise early adopters in their efforts to introduce disruptive technologies and new processes to their worldwide organizations. She is currently working on a new startup: Change Agents Worldwide.  You can find Susan on LinkedIn, TwitterG+, and About.Me/SusanScrupski. LinkedIn Twitter

3 responses to “Enterprise 2.0: The Next Narrative”

  1. Maybe this is an obvious thought, but… | Buzz-Tank

    [...] really struck me this evening as I was surfing around a bit was a very interesting piece about Enterprise 2.0, which I picked up via J P Rangaswami, whose blog I find endlessly fascinating, creative and [...]

  2. Glenn

    These are good themes to start your research with but may I make a suggestion? There is too much focus on tools and not enough focus on technique. There is more to an ECM deployment than making a product purchase decision. The deployment details are important. Issues such as branding and community management may not be high on the CTO’s list but need to be addressed in order to avoid abandonment. See http://www.dynamicalsoftware.com/purpose/people/product for some more suggestions on what to focus on in your case study. I hope this helps and look forward to ready the case study this summer.

  3. The social customer – confused of calcutta

    [...] I started with the use of social tools in enterprises, at Dresdner Kleinwort, Andy McAfee was looking for people engaged in what he later termed “Enterprise 2.0″; [...]

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