Over the past month, my Internet connection has been flaky. Jokingly, I took that frustration to Twitter yesterday and what resulted was actually quite amazing. My story in pictures…
My post on Twitter at 11:40A…
…within one minute, @ComcastBill responded to provide assistance…
…a few communications later, he diagnosed my issue…
…resulting in schedule a tech to my house the next day in a 2-hr window.
If you are not on social media platforms such as Facebook and Twitter– listening and engaging with customers– you are missing a great opportunity to build a solid client relationship.
Thanks @ComcastBill!
Related articles by Zemanta
- Is Twitter is Really Changing Comcast’s Culture?: 7 Signs to Look For (AuthenticOrganizations.com)
- Solvis Consulting is a partner of Radian6 for the Latin American market (solvisconsulting.typepad.com)
- Lessons from AiMA: Big Brands Discuss Social Media (socialmediatoday.com)
(Cross-posted @ The Human Capitalist)
