At Ariba LIVE this spring, I got a walkthrough and demo of Ariba’s latest release, Discovery, a web marketplace that most closely resembles sites like MFG.com and cBoxBid, matching buyers and sellers in an environment that is free to buyers — or as Ariba likes to say, in their marketing spin, “matching buyers and sellers in the cloud.” I’ll be candid in my take — Discovery is impressive and could prove disruptive to existing marketplace business models — not just based on its underlying architecture and future integration into Ariba products (and maybe other providers as well), but because it appears that Ariba will lower the barrier of entry to suppliers in the marketplace world. Suppliers frequently complain about the high costs of participation in similar offerings, paying hundreds or thousands of dollars for the opportunity to bid on business, and we suspect Ariba will charge less than competing sites like MFG.com.
What does Discovery do at its core? I previously wrote that “essentially
Discovery is a tool that combines an open RFX platform tied into other Ariba products (for Ariba customers) that allows for supplier discovery. Suppliers can register for free on the Discovery-related network, yet pay for certain access privileges to respond to RFQs [or will pay in the future]. The vision for Discovery sounds remarkably similar to a cross-vertical / cross-category MFG.com. Perhaps a more accurate comparison is to describe it as a global Alibaba-like supplier directory service combined with the integrated RFX and sourcing discovery components of an MFG.com.”
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Ariba RIPPED ME OFF! How can a company charge $79.00 for a sales lead/Introduction and never provide the paying customer any feedback or information. THIS IS A HUGE WASTE OF TIME, ENERGY & MONEY! I will NEVER, EVER use Ariba again!!!!!
Next stop, the Attorney Generals office!
I agree with Michael. I also subscribed to this service and was very unimpressed. On the few occasions I inquired about postings I never got any feedback. When I decided to cancel my subscription and asked for a prorated refund, their initial reply was that they had no record that I was a paid subscriber and asked that I provide proof. I did and they promised to get back to me. That was over a week ago. Still nothing.
Both their product and their customer service are poor.