Well, this might just be a day for a showcase of dumbness ….I was about to put my money where my mouth is, getting ready to buy Dragon Naturally Speaking 11 when I got a bit suspicious… they don’t display availability, and this product is just for pre-order @ Amazon. Oh, well, that’s what Support chat is for – here’s the transcript:
Hello, welcome to Nuance Chat. Please briefly describe your goal or question and I will connect you with the best resource to meet your objectives.
Customer: Hi, is Dragon 11 Premium shipping now, or is it just for preorders?
Naman Tewatia: Are you looking to make a purchase today but don’’t know what product to purchase?
Customer: are you a bot or a person? I’ve just specified what I wanted to buy and asked a very specific question re. shipping.
Naman Tewatia: Ok, What I can do is transfer you to an agent and they can assist you with the selection of a product and the purchase process, would that be helpful?
Customer: so you cannot tell me if Dragon 11 Premium is shipping now, or is it just for preorders?
Customer: ok, forget about it, this is hopeless
Can Customer Service get any dumber?
(Cross-posted @ CloudAve)