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CEO & Principal Analyst of Constellation Research, Inc. , previously a founding partner at Altimeter Group where he led the Enterprise Strategy team.  Ray authors the  popular enterprise software blog "A Software Insider's Point of View"., and his point of view is frequently sought by publications such as The Wall Street Journal, Business Week, Fortune, Inc., The Associated Press, CIO Magazine, Information Week, ComputerWorld, Financial Times, eWeek, CRM Magazine, IDG News, ZDNet, TechTarget, and Managing Automation. In both 2008 and 2009, Ray was recognized by the prestigious Institute of Industry Analyst Relations (IIAR) as the Analyst of the Year and in 2009 he was recognized as one of the most important analysts for Enteprise, SMB, and Software.

2 responses to “Best Practices: Applying Social Business Challenges To Social Business Maturity Models”

  1. Bart Schrooten

    Compliments on the article! Although what I am missing in your Discovery phase is the identification of the problem that the organization is aiming to solve with the social solution. I believe that is exactly one of the main reasons why social business solutions fail in the early implementation phases. At least what we are seeing is that our customers have gone through these cycles often several times just to discover that they have no clue what they are actually are looking for.

    Bart Schrooten
    Co-founder at Lumo Research

  2. Best Practices: Applying Social Business Challenges To Social Business Maturity Models | Constellation Research

    [...] Best Practices: Applying Social Business Challenges To Social Business Maturity Models Tweet 01.23.2011 @ 8:03pm posted by R "Ray" Wang Tweet [...]

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