Chief Strategy Officer at Adjuvi, Dion focuses on the topics of workforce collaboration, digital transformation, Enterprise 2.0, Web 2.0, Social Business, Service-Oriented Architecture (SOA), open business models, and next-generation enterprises. His thought leadership can be found on ZDNet, On Web Strategy, InformationWeek, ebizQ, and Musings and Ruminations on Building Great Systems. He co-authored Web 2.0 Architectures for O'Reilly and the just-published Social Business By Design (Spring, 2012) from Wiley.
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2 responses to “As customer engagement evolves, Social CRM poised for major growth”

  1. As customer engagement evolves, Social CRM poised for major growth « Serve4Impact

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  2. Dimelo: CRM Idol review – MyCustomer.com | rehavaPress

    [...] Santos. Their starting focus was on building community platforms and we would consider them …As customer engagement evolves, Social CRM poised for major growthEnterprise [...]