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Esteban Kolsky is the founder and principal of thinkJar, a Customer Strategy consulting and think tank organization helping vendors and user successfully become better, more open, and more collaborative organizations. More information about thinkJar

4 responses to “Social for Customer Service: it’s About the Customers”

  1. CRM investments ramp due to social media and smart mobility | ZDNet « I am a Bridge (Hugues Rey Blog)

    [...] analyst Esteban Kolsky recently highlighted some key data that shows the conflicted motivations of companies as they begin to adapt to these [...]

  2. CRM investments ramp due to social media and smart mobility : Enterprise Irregulars

    [...] analyst Esteban Kolsky recently highlighted some key data that shows the conflicted motivations of companies as they begin to adapt to these [...]

  3. CRM investments ramp due to social media and smart mobility | Webluc

    [...] analyst Esteban Kolsky recently highlighted some key data that shows the conflicted motivations of companies as they begin to adapt to these [...]

  4. Blog :: Scribe Software » Weekly CRM Recap May 4th

    [...] Social for Customer Service: It’s About the Customers By: Esteban Kolsky, (@ekolksy), founder of ThinkJar Esteban shares ways to embrace social channels to improve customer relations and customer satisfaction. Source: Enterprise Irregulars [...]