Chief Strategy Officer at Adjuvi, Dion focuses on the topics of workforce collaboration, digital transformation, Enterprise 2.0, Web 2.0, Social Business, Service-Oriented Architecture (SOA), open business models, and next-generation enterprises. His thought leadership can be found on ZDNet, On Web Strategy, InformationWeek, ebizQ, and the Adjuvi Blog. He co-authored Web 2.0 Architectures for O'Reilly and the just-published Social Business By Design (Spring, 2012) from Wiley.
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One response to “Transforming Noise into Signal: Isolating Social Business Results”

  1. Manmohan

    Interesting article. There is this whitepaper on social crm which insists the use of social media in building customer relationships which readers will find useful @