I apologize to all my friends and readers who lived through the spamming that resulted from by Facebook account being hacked. I am hopeful that the problem is now resolved but keep those emails coming if you are getting anything stranger than normal from me. 
(Cross-posted @ Beagle Research, LLC.)
Well-known CRM analyst and thought leader, Denis has made contributions to our thinking about cloud computing, CRM, social media, analytics and mobility. He runs the Beagle Research Group, LLC and is co-founder and managing principal of The Bullpen Group. He frequently contributes to this and other outlets.
