LinkedIn Twitter
Esteban Kolsky is the founder and principal of thinkJar, a Customer Strategy consulting and think tank organization helping vendors and user successfully become better, more open, and more collaborative organizations. More information about thinkJar

2 responses to “The Changing World of Knowledge, Let’s Talk About It”

  1. Rich Blank (@pmpinsights)

    The challenges in the past with KM was organizations thinking they needed to “codify” and structure knowledge in some type of KM system. The library approach never really worked well b/c as you said knowledge is changing and the answer to knowledge lies in its usage. The model today is much more “social” — meaning provide a quick and easy way for people to share and capture the tacit knowledge in their heads via a social network and communities. When tacit knowledge is captured in the stream, it can be tagged, filtered, searchable, and even moved into a more structured knowledge base. All this tacit knowledge lives alongside other knowledge within documents, wikis, blogs inside a community of practice or interest. This is how Fortune 1000 companies are approaching KM today and it’s working…because it’s more human, more natural, more dynamic, and becomes more a of a cultural shift for many organizations in the long run.

  2. Najeeb Al-Shorbaji

    Happy to join you in this journal of learning. I very much agree with you that knowledge managemnet (KM) is not about technology (technolgy is a tool, an enabler) and that KM is about using and applying knowledge rather than its storage. To me KM is more about creating the enabling environment to facilitate sharing of information, collaboration, networking, contextualization, translation into plociees and action and continuous learning and improvement.