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4 responses to “Check on Your SaaS Company’s Hosting Provider, Avoid Firehost”

  1. Jenn DiMaria (@Jenn_INetU)

    “Some service should start aggregating up time data on the hosting services.”

    Hi, Bob! You can check out Netcraft for hosts with the most reliable uptimes. For example, here’s the uptime report for October 2012 – right after Hurricane Sandy:

    http://news.netcraft.com/archives/2012/11/01/most-reliable-hosting-company-sites-in-october-2012.html

    Hope this helps!

  2. Chris Drake

    Bob,

    We sincerely apologize for the issues you’ve had this week with the Page.ly/FireHost service. Our mission of providing the highest levels of security combined with the fastest performance possible sometimes causes an issue with a customer’s configuration. It’s unfortunate but doesn’t lessen our resolve – we’re still charging at the vision an unfortunately have stubbed our toe getting there.

    If there’s anything I can do to turn your relationship around with Page.ly, let me know.

    Sincerely,
    Chris Drake
    CEO | FireHost

  3. Bob Warfield

    Chris, you guys are just going to have to cause Page.ly fewer outages. There’s always a way to get better at that and it’s the business you’re in.

    Sincerely,

    BW

    1. Chris Drake

      Bob,

      We agree and that’s our goal for Page.ly. We’re disappointed with the complications we’ve caused them and our team is working around the clock to get them stable. Just know that this isn’t the “norm” with our business: https://twitter.com/comparethecloud/status/305037212796481536

      Be well Bob and I do hope you give Page.ly another chance – they’re a great service with incredible people behind the company.

      Sincerely,
      Chris Drake
      CEO | FireHost