Benefits of using the HTML-based user interface include:
Streamlined, three-step process for initiating new Service Requests (SRs)
Single, consistent workflow for both hardware and software incidents
Enhanced personalization and filtering within the user interface
New accessibility features (enabling screen readers, large fonts, etc.)
Additionally, please note Internet Explorer 6 (IE6) will no longer be supported.
(Curated by Dennis Moore. Read the complete article here)