Denis Pombriant
Well-known CRM analyst and thought leader, Denis has made contributions to our thinking about cloud computing, CRM, social media, analytics and mobility. He runs the Beagle Research Group, LLC and is co-founder and managing principal of The Bullpen Group. He frequently contributes to this and other outlets.
China Re-Starts Hacking Program
This is important. According to a story in the New York Times the Chinese Army is back in the business of hacking into American computer systems to steal intellectual property and government security secrets. After a three month lull that coincided with a tongue lashing by the Obama administration the People’s Liberation Army (PLA) unit 61398 [...]
Two Questions and Some Answers
There are two questions that emerging companies in the CRM space field when they face the analysts — when are you going public and why don’t you build out a full CRM capability? The first question is easily and deftly handled by most executives and it must be. An IPO has its own cadence and [...]
End of the Beginning
In “IT’s Ethical Dilemma” I wrote about the challenge of having a new product and selling the old one. If the new product offers benefits of better, faster, and cheaper — and what new product doesn’t? — then how is it ethical to sell the older, less performant, and probably more expensive one? Well, the answer [...]
Google Glass and Data Privacy
Remember when the meteor hit Siberia a few months ago? There was awesome video of the event on all of the news outlets and we all wondered how that happened given the early time of day and the randomness of the event. The answer was stranger than the act of nature it reported on. Apparently, [...]
Rank
The CRM world has been atwitter, to borrow a phrase, ever since Gartner released its CRM market size report on April18. Since I am not rich, I do not own a copy of the document but the table of contents provides some very interesting fodder. The top five, in order, are Salesforce, SAP, Oracle, Microsoft [...]
IT’s Ethical Dilemma
It hit me last week while attending Oracle’s Analyst World briefing. We convened in a conference center on the Oracle campus in Redwood Shores to learn about Oracle’s latest developments in hardware and software and to be briefed on the company’s future roadmap. How extensive was it? Let’s just say that my brain hurt when [...]
Curve Jumping and Oracle
I spent the better part of last week either traveling to or participating in Oracle Analyst World, an annual meeting of analysts and influencers that the company briefs twice annually en mass (Oracle OpenWorld is the other opportunity). Throughout the year, Oracle, and most other vendors, provides spot briefings on announcements and the like. This [...]
Data Center Revamp in Full Swing
I saw an ad for a webcast the other day and it said in part: “The scope, scale and complexity of enterprise data centers is rapidly rising due to increased use of virtualization, cloud, big data and mobility. Applications and workloads are becoming more dynamic and volatile and IT staff are being asked to become [...]
Salesforce Social.com, So Not Like Mad Men
Announcements are flying around San Francisco like electrons around a Uranium nucleus. I am here for a few days as a guest of Oracle to receive a comprehensive briefing on the company’s products and directions (more on that soon) and if that was the only thing going on it would be substantial. But today, Salesforce [...]
Company Knowledge
About ten years ago, I wrote a paper that predicted that analytics and social media would converge in CRM. I believed this for two reasons. First, I believed social media was inevitable though I had no idea what form it would take. Facebook was not on my radar and might not have been invented yet, [...]
