Mark Crofton

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Oootsourcing done right?

Oootsourcing done right?

By Mark Crofton on February 16, 2010

Being a good Manhattanite, I’m a ZipCar member/customer. Just had to call customer service because I had an outstanding balance (hey, it’s call “float” – learned this thanks to my fancy MBA). Anyway, I just called the customer support line and a very friendly woman answered the phone and helped me quite quickly. Turns out [...]

Posted in Business | Tagged Call centre, Canada, customer service, Outsourcing, Technical support | 1 Response

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