CIO view: Three truths that bridge the great divide

CIO view: Three truths that bridge the great divide

Photo credit: “Conversations in Silos” by Michael Krigsman This post summarizes my remarks to a group of senior government leaders embarking on an innovative and ambitious plan to improve health care delivery in their state. A key issue is fostering communication and collaboration between business stakeholders and IT. Statistics tell us that almost 70 percent [...]

Predicting 2012: Rapid implementation in focus

Predicting 2012: Rapid implementation in focus

The world of IT failure is bizarre. Despite outrageous statistics that affect virtually every major enterprise software vendor and customer, from ERP to CRM and beyond, mere mention of the topic terrifies many in the industry. As a result, IT failures have become an accepted, almost expected, part of enterprise life. The time for this [...]

Enterprise software under attack

Enterprise software under attack

Traditional enterprise software has increasingly come under attack from cloud vendors and the general “consumerization of IT.” Both these trends signal changing expectations about the relationship between enterprise software and end users. Traditional enterprise software has a negative reputation for being poorly designed and difficult to use. Although vendors have long been aware of this problem, few [...]