Paul Greenberg
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Five Conferences 2013: SugarCRM next up
SugarCRM has been one of the nicest success stories in the CRM industry, often taking what were seemingly difficult steps and turning it into gold. There are at a nodal point and have a couple of things that they have to do to cross over to the next l…
CRM Idol 2013 Starts Today
In this third year of its existence, CRM Idol has become one of the ways that emerging technology companies in the customer-facing space, (CRM, social, marketing, sales, customer service, etc) get visibility and build a name for themselves. Each year, …
A Tale of Five Conferences: InfusionCon 2013, Infusionsoft
Infusionsoft is one of five conferences I’ve been to in April and its was incredibly revealing. There is no question that Infusionsoft is the player to beat in the small business customer facing technology world. There are things they have to do yet, b…
Microsoft Convergence 2013: crossing the t’s; dotting the i’s
Microsoft Convergence 2013 wasn’t flashy; it wasn’t mind-blowing or even super energetic, though it had enough energy. But it was important to be there, to understand what Microsoft was doing and to see where they were going.
CRM Watchlist 2013 Winners: Consulting and Systems Integrators hook up: Part 2
This is now truly the final post for the 2013 CRM Watchlist. It consumed 4 months of my life and thus if you read my stuff, 4 months of yours. But it ends on a really good note. Today we look at the smaller impact players, two who affect particular ma…
CRM Watchlist 2013 Winners: Heading in the right direction
The ‘Young and Hot’ group includes two CRM Idol 2012 winners – Artesian Solutions and Crowdtap – and those companies who didn’t win but are worth being on a radar.
CRM Watchlist 2013 Winners: Variety is the spice of business
We’re heading into the homestretch. Let’s see what this year’s highest scorer Blackbaud, NexJ, Coveo and Thunderhead.com have to say when it comes to impact.
CRM Watchlist 2013 Winners: Social is as Social Does the Mainstream, Part 2
Last Thursday, I reviewed Attensity, Gigya and Jive. This week we complete the circle with the final three social mavens – Get Satisfaction, Lithium, Nimble. Again, I’m a bit tough but I do think a lot of these companies and they have been impact playe…
CRM Watchlist 2013 Winners: Social is as Social Does the Mainstream, Part 1
There are six winners that cluster around the “social platform” category. This is such a quickly maturing but not mature area that I actually wrote around 10,000 words on them and thus am splitting up the posts into two. One today and the other on Mon…
CRM Watchlist 2013 Winners: Three Kings – Sales, Process, Analytics
This is probably the most eclectic category – because its so disparate – but its the foundation for many a company’s core business operations – sales, business processes and analytics. Three hot areas. Our winners this year are all accomplished. Let’s…
