Sameer Patel
Sameer is the GM/Global VP for SAP's Enterprise Social Software Business. Previously, he was a Partner at The Sovos Group, a management consulting and technology advisory firm that helped leading organizations execute on business strategy using social and collaborative software for customer, employee and partner collaboration. Organizations he has been privileged to advise include McKessonHBOC, WR Wrigley Jr. Co., CA, KPMG, Nike, Oracle, The Sabre Group, Grupo Televisa (Mx), and The World Bank. Sameer has been cited in publications such as CNBC Business, The New York Times, CIO.com and Forbes on the promise and pitfalls of collaboration, and trends in enterprise software. He blogs at Pretzel Logic.
Much ado about Competitive nothings
Nmachi Jidenma writes about the undue focus we put on the competition. This is written with individuals in mind but I think it matters to emerging software categories as well. My favorite lines: “It only makes sense that competing with others distracts from the distinctiveness that makes our art special. By comparing ourselves with others, we [...]
Circular [Social Business] Arguments
With respect to why “Social Business” is a natural fit for the world of work, I said on Twitter: @sameerpatel: Often heard #socbiz argument: “humans are social by nature”. Then why is it that #socbiz s/w adoption has been so hard historically? Contradicting this is another popular statement about Social Business: “Its not about the technology, its about [...]
CeBIT Keynote on Rethinking Work
Last week I had the privilege of keynoting CeBIT in Hanover. The theme was “Shareconomy“. From the CeBIT website: A multistage screening process involving top executives from leading high-tech companies and user industries, international research institutes, and thousands of fans at the CeBIT Facebook fan page resulted in Shareconomy being selected for the CeBIT 2013 keynote [...]
Putting the “Relationship” back in Customer Relationship Management
Wrote a post about what today’s customer expects in terms of “relationships” on SAP’s Customer Edge Blog. Here is a snippet: ———– Transactional CRM, the system of record technology that lets you manage a sales cycle, a customer service request and marketing activity, is critical to make official records of who did what. But here’s [...]
Connecting vs Reaching
This snippet by way of Stowe Boyd really struck a chord with me with respect to the difference between social networks and enterprise social networks. Sheryl Sandberg of Facebook got called out by Maureen Dowd in this New York TImes article: “Sandberg may mean well, and she may be setting up a run for national [...]
On Graph Search: Rejoice, Yelp! #graphsearch
Facebook announced Graph Search yesterday. From Meghan Kelly at VentureBeat: When you start typing your questions, Facebook will suggest search queries and clean up your question. You might ask, “Which of my friends like The White House?” and it will simplify and suggest “My friends who like The White House.” The search could be most useful [...]
Social’s Tussle with Email
The Kill Email meme never really dies. Ever since the dawn of enterprise social computing circa 2006, the value proposition has been waffling between being a process killer to a portal killer and my favorite, an email killer. Stare Email in the face all you want. She’s looking back and laughing at you. Then I [...]
#SAPPHIRENOW – What Business does Social have?
SAPPHIRE NOW and SAP TechEd, the European version of SAPs flagship customer event starts tomorrow in Madrid. It’s my first time here since joining SAP this summer and I’m really looking forward to it. From my (social and collaborative) vantage point, European Events are very special. I’ve spoken at many of them over the last three [...]
Putting the H back in HCM. 4 Questions. #HRTechConf
As I plan to spend a day at my first HRTech Conference in Chicago next week, it got me thinking about how far along we are towards getting the people part right in HCM. Or as my industry colleague and Head of Learning at TELUS, Dan Pontefract, aptly calls, the “Wesources” part. There are some [...]
Feeds and Mullets #socbiz #ensw
Brilliant New York Times UX designer and author Alex Wright, someone I’ve had the privilege to work closely with, said to me a decade ago that “Tags are the new Mullet”. Back in the mid 2000′s, those garish word-clouds made popular by Delicious showed up everywhere and only those of us geekily-inclined really employed them in [...]
