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Sandy Kemsley
By Sandy Kemsley on February 24, 2010
Not surprisingly, this conference is as much or more about the cultural aspects of LSS as the techniques and tools, and Jason Schulist of DTE Energy (a US utility company) gave a presentation on their continuous improvement journey. They’ve been at LSS for more than 10 years, starting with Kaizen in 1998, moving into Six [...]
Posted in Trends & Concepts | Tagged Business Services, Consulting, Continuous Improvement Process, IQPC BPM, Kaizen, LSS&PI, Quality Control and Tracking, Six Sigma
By Sandy Kemsley on February 23, 2010
I missed the first morning of the IQPC Lean Six Sigma & Process Improvement conference in Toronto today, but with my usual impeccable timing, showed up just in time for lunch (where we had to explain the rules of curling to the American attendees). The first session this afternoon is with David Brown, a black [...]
Posted in Trends & Concepts | Tagged BAM, BPA, business intelligence, Business Objects, Crystal Reports, Data warehouse, IQPC BPM, LSS&PI, Six Sigma
By Sandy Kemsley on February 18, 2010
Image via Wikipedia
I’ve spoken with a lot of cloud-based BPM vendors over the past few years, and I inevitably ask where their services are hosted. Since almost all of these are American companies, or are primarily targeting the American market, the answer is, almost inevitably, in the United States. I continue to point out that [...]
Posted in Trends & Concepts | Tagged BPM, Business process management, Canada, Cloud, Cloud Computing, Law, Privacy, United States
By Sandy Kemsley on February 16, 2010
I had a briefing a couple of weeks ago on IBM BlueWorks by Angel Diaz and Janine Sneed from the BlueWorks team. BlueWorks is IBM’s cloud-based BPM environment, providing the following capabilities:
Browser-based modeling, including strategy maps, capability maps, process maps and BPMN processes.
Pre-built content to supplement or replace a BPM center of excellence (CoE), including [...]
Posted in Trends & Concepts | Tagged BPM, Business process modeling, Cloud, Enterprise 2.0, ibm, IBM WebSphere, intellectual property, Process modeling
By Sandy Kemsley on February 15, 2010
There’s a great social media story as follow-up to my post on Saturday about getting stuck overnight in Frankfurt but getting great customer service from everyone involved.
First, I have to mention that as I left the Radisson Blu in Frankfurt, I complimented the three young staff members who were at the front desk on the [...]
Posted in Business | Tagged Blog, customer service, Facebook, Social Media, travel, Twitter
By Sandy Kemsley on February 13, 2010
Every process blogger loves to write about their own good and bad process experiences, and I’m no exception. This weekend has been a case of incredibly bad processes, but really good customer service that made up for it. I’m stuck in Frankfurt on my way back to Toronto, and I’m actually not unhappy at all, [...]
Posted in Business | Tagged Air Canada, Air travel, Airline, airlines, customer service, Lufthansa, SAS
By Sandy Kemsley on February 11, 2010
I’m at the Software 2010 conference held by the Norwegian Computing Society in Oslo this week, and gave the opening keynote on one of the tracks this morning: how Business Process Management is being impacted by social software and social networking:
Business Process Management Meets Enterprise 2 0
View more presentations from Sandy Kemsley.
I gave a similar [...]
Posted in Trends & Concepts | Tagged BPM, Business process management, Enterprise 2.0, Oslo
By Sandy Kemsley on February 6, 2010
After we heard from Gurbaksh Chahal, the rest of DemoCamp proceeded as usual. We were in the Ted Rogers School of Management, part of Ryerson University, in a really great lecture hall space that seats a few hundred people; it seemed like most of the seats were filled that night.
First up was Albert Lai of [...]
Posted in Software | Tagged barcamp, DemoCamp, Entrepreneurship, Facebook, google, Social network, startups
By Sandy Kemsley on February 3, 2010
Appian issued a press release last week on their growth in 2009, and had an analyst call today to provide more detail and answer questions. I attended their user conference in October, and was interested to hear their plans in the wake of recent BPM acquisitions.
In short, their 2009 performance was the best in their [...]
Posted in Business | Tagged appian, BPM, Cloud, SaaS
By Sandy Kemsley on January 26, 2010
That was fast! Proving my predictions to be ever so inaccurate when I said that it could be months before this closed, the IBM acquisition of Lombardi has closed less than six weeks after it was announced. Good news for IBM, Lombardi, and Lombardi customers.
Not surprisingly, IBM has toned down the “departmental” rhetoric that they [...]
Posted in Business | Tagged BPM, Business process, ibm, Lombardi, M&A, Mergers & Acquisitions
