Trends & Concepts
By Michael Krigsman on November 14, 2014
New research demonstrates profound challenges facing IT and Chief Information Officers. CIOs who are “IT survivors” will build strategic relationships with stakeholders and other constituencies.
By Denis Pombriant on November 13, 2014
The journey map and the tools used to make one might be the sleeper part of CRM in the year or two in front of us. The reason is simple, journey maps enable you to figure out your processes and they are useful in much more than just marketing. Recently in this column I’ve discussed […]
By Michael Fauscette on November 12, 2014
Social business, collaboration, community and content, is there real business value tucked away in those words? Digital transformation, digital strategy and digital disruption, are businesses really feeling the pressure to do somethings differently and by changing can they be more competitive, grow faster and be more successful? What’s different today that would help businesses unlock […]
Posted in Featured Posts, Trends & Concepts | Tagged collaboration, Community, content, Customer, CX, digital, employee, ESN, internet, networks, socbiz, Social, strategy, transformation, work, Workforce | Leave a response
By David Terrar on November 9, 2014
I’m in awe of some of my friends who have published one or more books — I regret not following through and doing it myself, so maybe I should be listening to Lao Tzu?
By David Terrar on November 6, 2014
Professor Vlatka Hlupic launched her book The Management Shift at the Houses of Parliament last night. It’s about emergent management, shifting from hierarchical command and control to an open collaborative culture. It’s valid, backed by cogent research, but it’s stuff we know and have been talking about for a while.
By Michael Krigsman on October 30, 2014
A new global CIO study from Deloitte sheds light on why CIOs and IT have a tough time. The data offers lessons on how to fix the problem.
By Susan Scrupski on October 28, 2014
Walking down one of the cavernous halls at the Palazzo hotel in Las Vegas, we approached one of my Enterprise Irregular (EI) colleagues, David Dobrin. Dobrin looked surprised to see me and said, “What are you doing here?” I said, “I’m here to learn!” Yes, I attended my first SAP TechEd this week and this is […]
By Denis Pombriant on October 24, 2014
Bluewolf, the consultancy that was founded to assist customers implementing and deploying Salesforce.com, has released its annual State of Salesforce report. The company started this practice a few years ago using MIT Sloan School of Management personnel to interview Salesforce customers and the methodology is tight. So what’s in the report? Just what you might […]
By Sadagopan on October 24, 2014
On my flight back to San Francisco tonight, I managed to read the book, What Stays In Vegas, where the author of the book – Adam Tanner shows how Using loyalty programs, ubiquitous cameras, math, “math nerds,” Casinos have mastered data analytics and the collection and use of customer data to gain “an edge in […]
By Louis Columbus on October 22, 2014
Gartner presented their top 10 strategic technology trends for 2015 at their annual Gartner Symposium/ITxpo 2014 held in Orlando earlier this month. Computing Everywhere, the Internet of Things (IoT) and 3D Printing are projected to be the three most important strategic technology trends in 2015. 3D Printing Will Continue To Revolutionize Prototyping And Manufacturing 3D […]
Posted in Featured Posts, Trends & Concepts | Tagged analytics, Cloud Computing, gartner, Gartner Symposium/ITxpo, Louis Columbus' blog, SaaS, strategic technology trends, technology trends | Leave a response