ICAEW event: Cloud is just sizzle?
Last month, on 17 April, I was invited to attend the Institute of Chartered Accountants of England and Wales (ICAEW)’s annual Cloud accounting event – Winning business in the cloud: reap the benefits of SaaS. A great title with with the promise of making the case for deploying Cloud. The hashtag for the event was [...]
Life after SAP
For the first time in a while I missed SapphireNow this year, and yet through some unplanned scheduling got to be around a bunch of SAP alums, ex-partners and ex-customers. I was invited to present to SAP alum at the AtelierSAP event which preceded SapphireNow in Orlando. A lunch conversation with Paul Wahl, former US [...]
The new digital customer journey: Cross-channel, mobile, social, self-service, and engaged
Businesses planning today to improve their connection to customers in digital channels are increasingly looking at the discipline of mapping out what’s being called the ‘customer journey’. Over the last ten years, the fragmentation of customer engagement across dozens of channels has turned into both a highly vexing problem and an increasingly disruptive challenge to [...]
“I just want to say one word to you. Just one word…” Elastics
My daughter is graduating college next week, and I’ve been thinking about all the advice this next generation will get from relatives and friends. In the 60s, Benjamin (Dustin Hoffman in The Graduate) received well-intentioned advice from Mr. McGuire, a family friend, to pursue the plastics industry. Plastics and U.S. manufacturing conjure up an image [...]
End of the Beginning
In “IT’s Ethical Dilemma” I wrote about the challenge of having a new product and selling the old one. If the new product offers benefits of better, faster, and cheaper — and what new product doesn’t? — then how is it ethical to sell the older, less performant, and probably more expensive one? Well, the answer [...]
CxO Talk guest Hinchcliffe proclaims, ‘IT is dead’
During the latest episode of CxO Talk, my weekly video talk show with co-host Vala Afshar, social business expert Dion Hinchcliffe made provocative assertions about IT. Dion is chief strategy officer of consulting firm, Dachis Group, an experienced enterprise architect, book author, and fellow ZDNet columnist so we should examine his comments carefully. In our discussion, Dion [...]
Intel CIO presents the path to #Rockstar IT
Most CIOs focus on buying technology and making it work in the enterprise. Although technology is the foundation of IT buying tools, delivering projects, and preventing system downtime do not create CIO greatness. More important than “feeds and speeds” is the CIO’s ability to drive strategic business goals such as increasing revenue, enabling innovation, and [...]
Google Glass and Data Privacy
Remember when the meteor hit Siberia a few months ago? There was awesome video of the event on all of the news outlets and we all wondered how that happened given the early time of day and the randomness of the event. The answer was stranger than the act of nature it reported on. Apparently, [...]
CTO, CIO, CMO, CPO, C3PO?
The CIO and CTO titles have been around for a bit… And I can sympathise with that, after all IT used to be something magical hard-to-grasp stuff for many in the upper echelons of the organisations. And much of that…
Is the window closing on enterprise customer communities?
A surprisingly few number of people engage significantly with the companies they care about via social media, as little as 4% according to new research, despite the vast majority of businesses investing in or planning to invest in various forms of social media this year. Exactly why this is the case has various causes. These [...]
