Trends & Concepts

As IT's industrial age ends, the humanist era begins

As IT’s industrial age ends, the humanist era begins

There’s a real skills crisis in IT — and it’s not a quantity issue. The new IT is not what the old IT was designed to do. For some, the new IT will create opportunities; for others, soul-searching and less relevance.

Random thoughts on CRM: Why emotional verticals are good for your health

Random thoughts on CRM: Why emotional verticals are good for your health

More insights into the customer-facing market, including a look at specialization, verticals, interesting companies, current projects and a couple of rants.