By Esteban Kolsky on July 2, 2014
Back in 2001 – while an incredible talented, young, and successful Gartner analyst – I wrote a research note introducing the concept of Customer Feedback Systems. In it I wrote about how feedback was poorly done as stand-alone surveys or outsourced entirely to market research firms (that in turn took too long to deliver insights) […]
By Denis Pombriant on July 2, 2014
It always happens this way. A market erupts or transitions to something new or it goes the way of the Dodo and you miss the key turning point. But looking back you can always spot the telltale signs of disruption. People like me, who try to forecast these great events, have the reliability of a […]
By Steve Mann on July 1, 2014
My wife and I like to dance. I admit it. Typcially, we’re 20 years older than most of the patrons in the clubs that we go to though. She - typically to Rock… me too, although I am a big fan of swing dancing and love Midsummer Night Swing @ Lincoln Center. But last week […]
By Michael Krigsman on June 30, 2014
Digital business transformation is the latest buzzword. These stats demonstrate how to gain real business benefit from the trend.
By Sameer Patel on June 30, 2014
Digital Transformation is here. Consider this: Travelocity changed how we purchase a hotel room. AirBnB is changing the very definition of a hotel room altogether. Taxi Medallions have been great investments. Until now, that is. Uber is changing the very definition of a cab. Starbucks now deprives your bank of float altogether with its loyalty card that hangs on […]
By R "Ray" Wang on June 30, 2014
Lesson Learned From Early Digital Transformation Projects Show New Rules For Digital Business Digital business transformation is one of the hottest board room topics in this year’s strategy planning cycles. Organizations around the world believe that they must begin the transformation process but many remain uncertain how or where to begin. Early efforts to […]
Posted in Business, Featured Posts | Tagged Apps Strategy, Big Data Business Models, business disruption, Business Models, Business Transformation, CDO, CEO, Chief Digital Officer, Chief executive officer, Chief information officer, Chief Marketing Officer, Chief Technology Officer, CIO, CMO, Constellation Research, CTO, CXO, Data to Decisions, Digital Business, Digital Disruption, Digital Divide, Digital DNA, Digital Strategy, Digital Transformation, DigitalBiz, digitaltransformation, disruptive business models, disruptive technologies, Disruptive technology, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, enterprise strategy, journey maps, mass personalization, Mass Personalization At Scale, Monday's Musings, R "Ray" Wang;, rwang0, Software Insider, SoftwareInsider, user strategy, vendor strategy | 1 Response
By Phil Fersht on June 30, 2014
Until our industry takes the painful steps to fix the current legacy it has created, many will likely fail in creating a new era of Digital services
Posted in Featured Posts, Trends & Concepts | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, digital, Digital Transformation, Enterprise Irregulars, HfS Surveys: All our Survey Posts, HfS Surveys: State of Outsourcing 2014, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, PaaS, SaaS, Sourcing Change Management, Talent in Sourcing | Leave a response
By Michael Krigsman on June 30, 2014
Research explains how marketers and the CMO can become leaders in digital business transformation.
Outsourcing and shared services investment intentions at record high as the Integrated Global Services model takes center stage
By Phil Fersht on June 25, 2014
Simply plastering more and more lipstick on the same old pig is eventually going to fail for many as Integrated Global Services becomes the future model of choice.
Posted in Business, Featured Posts | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cloud Computing, Digital Transformation, Enterprise Irregulars, Global Business Services, HfS Surveys: All our Survey Posts, HfS Surveys: State of Outsourcing 2011, HfS Surveys: State of Outsourcing 2014, HfS Surveys: State of the Outsourcing 2013, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, PaaS, Robotic Process Automation, SaaS, Security and Risk, Sourcing Change Management, Talent in Sourcing | 1 Response
By Denis Pombriant on June 25, 2014
Not that the shows ever end, but as I regain my spot on the ground, I have a few observations from the many shows that I have been to or read about over the last eight weeks. Platform is changing everything If you think that cloud platforms are simply a nice alternative to software licenses, […]