SAPPHIRENOW Vishal Sikka Keynote – HANA For Speed, Fiori For Usability
Vishal Sikka, who leads technology and innovation at SAP, followed Hasso Platner onto the keynote stage; I decided to break the post and publish just Plattner’s portion since my commentary was getting bit long. Sikka also started his part of the keynote with HANA, and highlighted some customer case studies from their “10,000 Club”, where [...]
Two Questions and Some Answers
There are two questions that emerging companies in the CRM space field when they face the analysts — when are you going public and why don’t you build out a full CRM capability? The first question is easily and deftly handled by most executives and it must be. An IPO has its own cadence and [...]
Amazon Web Services Leading Cloud Infrastructure as a Service App Development
Evangelizing development on any cloud computing or enterprise platform is challenging, costly and takes a unique skill set that can educate, persuade, sell and serve developers at the same time. The companies who excel at this exude technical prowess and as a result earn and keep trust. For Cloud Infrastructure as a Service (IaaS) [...]
End of the Beginning
In “IT’s Ethical Dilemma” I wrote about the challenge of having a new product and selling the old one. If the new product offers benefits of better, faster, and cheaper — and what new product doesn’t? — then how is it ethical to sell the older, less performant, and probably more expensive one? Well, the answer [...]
Sourcing reinvented: cloud supply chain and spend management
If the future is a networked world, then we may well find that the future belongs to sourcing vendors. No other category of vendors has had its landscape transformed so fundamentally by the advent of the Web, to the extent that leading vendors such as Concur and Ariba took early decisions to wholly rearchitect their [...]
SapphireNow, Past and Future
In the run up to SapphireNow this week I have seen several blogs and tweets about SAP’s new (as in last five years) analytical, cloud and mobile products – HANA, SuccessFactors, BYD etc. During the course of the week every announcement around these products will get amplified. The reality is after years of trying, these [...]
2013 ERP Market Share Update: SAP Solidifies Market Leadership
During 2012 the worldwide Enterprise Resource Planning (ERP) market experienced sluggish growth of just 2.2%, yet Software-as-a-Service (SaaS), financial management and Human Capital Management (HCM) applications showed potential for breakout growth. Through the challenging times of the previous year however, SAP still retained worldwide market share leadership. These and other insights were recently published in [...]
Building a Customer Experience Strategy
This sounds like an ambitious post and I guess it is, but let me say up front that there is no “one size fits all” answer to how to build a customer experience strategy. There are though, some things that you should consider and some tips that are working for some of my clients. What [...]
CxO Talk guest Hinchcliffe proclaims, ‘IT is dead’
During the latest episode of CxO Talk, my weekly video talk show with co-host Vala Afshar, social business expert Dion Hinchcliffe made provocative assertions about IT. Dion is chief strategy officer of consulting firm, Dachis Group, an experienced enterprise architect, book author, and fellow ZDNet columnist so we should examine his comments carefully. In our discussion, Dion [...]
CRM Idol 2013 Starts Today
In this third year of its existence, CRM Idol has become one of the ways that emerging technology companies in the customer-facing space, (CRM, social, marketing, sales, customer service, etc) get visibility and build a name for themselves. Each year, …
