By Denis Pombriant on October 20, 2014
A number of Salesforce AppExchange partners including Apttus, Kenandy and ServiceMax formed an alliance called the Force United Consortium back in April but I hadn’t had the chance to talk to anyone about it. It’s a cool idea and a way to differentiate a partner that makes good use of the Salesforce1 Platform. I got […]
By Michael Fauscette on October 20, 2014
This could easily be a rant based on some recent customer service experiences but I’m going to avoid that and instead look at what companies are facing today in trying to meet customer expectations. I read recently that Comcast has finally appointed a VP to try and address their extremely poor customer service (I’d say […]
By Jason M. Lemkin on October 19, 2014
Every week, I meet with several entrepreneurs, often bootstrapped or close to it, who fit the following sort of model: Gotten to Initial Traction (~$1.5m ARR), or getting close to it, or a bit beyond; and With nice growth (>=100% YoY); and Company isn’t really burning much cash because The CEO basically is the VP […]
By Denis Pombriant on October 17, 2014
Dreamforce has always been about many things happening at once — a three-ring circus in a good way. There are announcements about applications, platforms, philanthropy, entertainment and, importantly, parties. This year there was all of that and then some I was a guest with a ringside seat. Since most of the product announcements came out […]
By Sameer Patel on October 16, 2014
The distinction between Geoffrey Moore’s Systems of Record and Systems of Engagement concepts is a hot topic amongst organizational leaders today. A quick primer, courtesy Wikipedia: Whilst a system of record (SOR) is the authoritative data source for a given data element (e.g. CRM, ERP and Supply Chain Management), systems of engagement (SOE) “focus on people, not processes”. Texting, Twitter, […]
Posted in Featured Posts, Technology / Software | Tagged Customer Experience, Customer Interaction and SocialCRM, Digital Transformation, Geoffrey Moore, Network of Record, Online Communities, Paul Greenberg | Leave a response
By Dion Hinchcliffe on October 15, 2014
The vision Salesforce has for market-facing engagement is the right one: Tear down data, app, and user experience silos between marketing, sales, operations, and support. But does their cloud measure up to this vision yet?
Posted in Business, Featured Posts, Technology / Software | Tagged #df14, Dreamforce 2014, Lightning Platform, Moscone Center, Parker Harris, salesforce, salesforce.com, San Francisco | Leave a response
By Paul Greenberg on October 15, 2014
Customer engagement is becoming a hot subject and the associated technology offerings are out there. Listen to Paul Greenberg’s random thoughts on customer engagement, a post-CRM world and some status updates.
By Brian Sommer on October 15, 2014
Powerful Human Resources analytic tools were in abundance at the recent HR Technology show in Vegas. But can/will HR departments buy these solutions? Probably not — unless the HR group itself changes.
By James Governor on October 14, 2014
When Salesforce.com and Oracle announced a renewal of their vows last year I was kind of surprised. Why would Salesforce deepen its reliance on the Oracle database at a time when others across the industry were lessening their reliance on that venerable and not inexpensive platform. To be fair Oracle database has excellent high availability […]
By Dion Hinchcliffe on October 14, 2014
The enormous crowd here is streaming into the main keynote with Marc Benioff here at Moscone Center on Tuesday. it’s nearly 1pm PT and the main hall is filing up quickly. I’ll live blog the event here as much as possible given that the Ethernet for industry analysts isn’t working, but the private Wifi is, […]