By Sameer Patel on October 16, 2014
The distinction between Geoffrey Moore’s Systems of Record and Systems of Engagement concepts is a hot topic amongst organizational leaders today. A quick primer, courtesy Wikipedia: Whilst a system of record (SOR) is the authoritative data source for a given data element (e.g. CRM, ERP and Supply Chain Management), systems of engagement (SOE) “focus on people, not processes”. Texting, Twitter, […]
Posted in Featured Posts, Technology / Software | Tagged Customer Experience, Customer Interaction and SocialCRM, Digital Transformation, Geoffrey Moore, Network of Record, Online Communities, Paul Greenberg | Leave a response
By Dion Hinchcliffe on October 15, 2014
The vision Salesforce has for market-facing engagement is the right one: Tear down data, app, and user experience silos between marketing, sales, operations, and support. But does their cloud measure up to this vision yet?
Posted in Business, Featured Posts, Technology / Software | Tagged #df14, Dreamforce 2014, Lightning Platform, Moscone Center, Parker Harris, salesforce, salesforce.com, San Francisco | Leave a response
By Paul Greenberg on October 15, 2014
Customer engagement is becoming a hot subject and the associated technology offerings are out there. Listen to Paul Greenberg’s random thoughts on customer engagement, a post-CRM world and some status updates.
By Brian Sommer on October 15, 2014
Powerful Human Resources analytic tools were in abundance at the recent HR Technology show in Vegas. But can/will HR departments buy these solutions? Probably not — unless the HR group itself changes.
By James Governor on October 14, 2014
When Salesforce.com and Oracle announced a renewal of their vows last year I was kind of surprised. Why would Salesforce deepen its reliance on the Oracle database at a time when others across the industry were lessening their reliance on that venerable and not inexpensive platform. To be fair Oracle database has excellent high availability […]
By Dion Hinchcliffe on October 14, 2014
The enormous crowd here is streaming into the main keynote with Marc Benioff here at Moscone Center on Tuesday. it’s nearly 1pm PT and the main hall is filing up quickly. I’ll live blog the event here as much as possible given that the Ethernet for industry analysts isn’t working, but the private Wifi is, […]
By Michael Krigsman on October 14, 2014
The selection of US Chief Information Officer must be an innovative Washington IT insider. Anyone else is doomed to fail.
By R "Ray" Wang on October 14, 2014
Adobe Launches Massive Creative Cloud Update Over 6000 art directors, designers, artists, production professionals, influencers, and users descended to the LA Convention Center for the annual creative class pilgrimage known as Adobe MAX. This year’s event lived up to all expectations with massive product announcements, important partnerships, and a delightful trademark Adobe Sneaks session. Source: […]
By Evangelos Simoudis on October 13, 2014
A large corporation recently requested my advice on how to set up and structure their venture fund, which they wanted to base in Silicon Valley. This corporation had initially set up a venture fund in the late ‘90s to invest in Internet startups. By 2002 they closed down the fund after determining that its portfolio […]
Posted in Business, Featured Posts | Tagged corporate innovation, corporate VC, Corporate Venture Capital, disruptive innovation, Dot-com bubble, Entrepreneurship, innovation, Silicon Valley, Venture Capital | Leave a response
By Vinnie Mirchandani on October 13, 2014
Rajesh Gill, Group Chief Pilot Technical and Efficiency at AirAsia, shared his version of “data visualization” at GE’s annual Minds+Machines day in New York. He expresses to fellow pilots the impact of certain maneuvers such as shutting down an engine while taxiing to the gate as savings in “pints of Guinness”. AirAsia is one of […]