Planetary-scale computing
If you really want to know how to build a cloud, look at how Google architects its data center infrastructure to produce economies of scale at a global level.
Citizen gateway gov.uk runs on Amazon
One notable nugget buried deep inside Alex Howard’s O’Reilly Radar write-up of the UK’s new online government platform is that it runs on Amazon EC2. Not hosted on some private government cloud but on the same public AWS servers that everyone else has access to. That’s a vote of confidence in the robustness of public [...]
Here Comes desk.com
Yesterday Salesforce.com unveiled its newest offering, desk.com, a complete rewrite of Assistly, a company and product that Salesforce bought last September. Desk.com completely replaces Assistly in the market and it is designed to be a light weight/light cost customer service solution for the SMB market. The idea has about as many legs as a millipede. [...]
Europe Sets Course for Cloud
There’s a perception that cloud computing has become a “mature” technology, a perception shared by few but anticipated by most everyone else with the exception of those trying to preserve their self-interests. I don’t blame them – each person inherently protects self-interests. They’re wrong though. Cloud is not mature. It…
Consumerization in 2012: Cloud and mobile blurs into other people’s IT
We are not far from a tipping point in IT where the majority of business solutions come from workers and the lines of business via the cloud and newer mobile platforms. While this is a sea change in the way we look at software and data ownership and …
CRM Watchlist 2012 Winners – Customer Service Strikes Again
What we have so far:CRM Watchlist 2012 Pt 1A – The Big GunsCRM Watchlist 2012 1B – The Big Guns AgainCRM Watchlist 2012 – The Winners ListCRM Watchlist 2012 - Let the Reviews Roll: The Top of the TopCRM Watchlist 2012 Winners – The GeneralistsCR…
Goodbye Kodak, Hello FujiFilm
After 131 years great American photographic icon, Eastman Kodak, filed for bankruptcy while Japanese FujiFilm rises toward greatness. There is a lesson in here.
Big Data Predictions for 2012
Over the last several years, the desire to understand the surging rivers of digital data forming all around us has led inexorably towards something more meaningful than simple analysis. The rise of consumer analytics, and by that I mean analytics tools that literally anybody could and would use, could be arguably said to have begun
CRM Watchlist 2012 Winners – The Marketing Mavens
Last year saw a major explosion of interest in marketing automation a.k.a. revenue performance management and social marketing in particular. What makes this interesting is that we also saw the first clumsy attempts from a strategic standpoint to alig…
The cloud is forked
Enterprises are adopting two types of cloud. One is less risky but inherently flawed. The other offers greater rewards but very few so far have succeeded with it
