Voice of The Customer: Speech Meets Larynx at CRM Evolution 2009
Last week, I keynoted the CRM Evolution 2009 conference – probably the best conference I ever attended, though I was biased because I also chaired it – first time I ever chaired a conference – so I had the opportunity to be a participant in more than just the speech.
But the keynote wasn’t just for [...]
Stolen Content
Today’s show covers the topic of “stolen content”, namely blogs from the SAP Community Network as discovered by the users themselves (see here and here)
Talking Points
Shout Out: Abesh and the internal PlanetFinance project
Shout Out: James Governor and his Twitter search
Chinposin Friday
Main Topic: Stolen Content
Dial In: Jim Spath
Dial In: Thorsten Franz
Dial In: James Governor
Video Replay
Chat History
12:45 [...]
Marketing Budget Less than IT Budget?
Listened to Bruce Richardson from AMR Research speak today about cloud computing and he made a comment about the number of companies he talks to where the IT budget is more than the Marketing budget. “That’s just crazy,” he said, and I agree. Several years ago I ran into a Business Owner who had a [...]
Duet Lives! SAP and Microsoft’s Office Interface Still Alive and Kicking
I spent a lot of analyst capital over the last two years crowing about what I thought, and still think, was a brilliant idea: marrying the Office user experience, primarily Excel and Outlook, to the enterprise software back office. The catalyst for my interest was the myriad conversations with users about how much they hated [...]
Who Should Taleo Acquire Next?
After reading speculation this week that Taleo is preparing for another acquisition, it got me thinking…“Who should they buy?”
The prospective acquisition options are all over the map. They could acquired another talent acquisition vendor to really expand their market share and leadership position. They could acquire another talent management suite provider. They could enter [...]
Rules
A flow requires a framework. Electricity flows through lines directed by switches. No framework, then no boiled egg for breakfast. Work in large organisations flows through the organisational structure directed by rules. “If this then do that” is the switch….
Customer Service Segmentation in a Social World
Esteban Kolsky writes a great account of Paul Greenberg’s keynote for CRMe09. By all means, give it a read to get a sense. Paul has always done a fabulous job of boiling down what’s really important whenever he writes or talks about CRM.
The part that caught my attention was the discussion of segmentation. It was [...]
The end of aggregation?
The last 8 (or 800 arguably) years of media consumption for me have been marked by aggregation. In 2001, before RSS was in any sort of wide use, I had built an aggregator called Blocktrack.com. Because of the unstructured nature of the data (individual web pages), I had to create a learning algorithm that would, [...]
SAP Gets Transactional with In-Memory Database: Changing the Game for Oracle, IBM, and Microsoft
SAP has spent the last few years discussing, theorizing, and otherwise showing off numerous versions of the same idea: using in-memory databases to replace the “not getting any younger” relational database model. Last week at a conference hosted by SAP to showcase its research work with the academic community, supervisory chair and permanent SAP visionary [...]
Women and Technology
Today’s show inspired through the events of this post featured a guest host Maggie Fox (Twitter: @maggiefox) and a conversation about diversity and making change happen for the better.
Talking Points
Shout Out Adobe and the RIA Hacker Night
Shout Out RedMonk and the RIA Hacker Night
Shout Out SAP PRESS and the RIA Hacker Night
Shout Out Etay Gafni [...]
