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Social media and business activity monitoring #BTF09

Social media and business activity monitoring #BTF09

James Kobielus and Natalie Petouhoff presented at a breakout session on social media as a method for gaining visibility into your customer service processes: customers will react on social media channels such as Twitter, Facebook, review and community sites, and blogs if they have either a good or bad customer service experience. I’m not sure [...]

Lean application development strategies #BTF09

Lean application development strategies #BTF09

Dan Carmel from SpringCM gave the second keynote today, focused on his premise that SaaS = Lean. Although I would agree that many SaaS applications are Lean from a customer’s standpoint, that’s not true with all of them. Yes, using SaaS applications potentially has a much leaner footprint for a customer since there is no [...]

Forge your Lean process improvement game plan #BTF09

Forge your Lean process improvement game plan #BTF09

After an intro by Mike Gilpin, Clay Richardson gave the first keynote of the second day, focused on Lean process improvement. We were visited by the ghost of BPM past being Michael Hammer and business process reengineering, focused on mass production but forgetting the people; essentially, it became a euphemism for downsizing. The ghost of [...]

Posted earlier today on Leveraging Ideas…

Posted earlier today on Leveraging Ideas:
I think there is a disconnect here.
What has made App Stores successful is that they do control the transactional part of the relationship, so they can get the kind of margins you need to make them viable. Force.com generates subscription revenue, takes a cut of app sales, and ties customers [...]