Where next for Shared Services and Operational Excellence?
Are the big gains from ERP, quality programs, shared services and other techniques and technologies losing their ability to deliver big benefits? What else can companies do to further their operational excellence goals?
How to Use Picasa on Multiple Computers – The Updated Definitive Guide Part 2: the Solution
This is going to be a fairly detailed how-to guide, so if you are not using Google’s Picasa program, you’ll probably find it boring – and if you are, I strongly suggest you start at Part 1, where we define the problem (Picasa being hopelessly single-user, single-PC focused), why earlier solutions, whether sync-based or network [...]
Is the iPad a big iPod or is it the new Newton?
The first thing I’ve got to say is the title of this post was supplied in a tweet from Alan Patrick (@freecloud), but it perfectly encapsulates the controversy going on in the geek world around the new Apple tablet device announced on Wednesday. Is it going to be as successful and “game changing” like the [...]
Office Depot Deceptive Advertising
For being a netbook-fan I admit I am in the market for a super-slim lightweight laptop. The market has evolved, the current slimbooks are only slightly more expensive than netbooks, and I find the 13.3” screen size an ideal compromise between portability and straining my eyes with the tiny screens. So I was quite happy [...]
Marc Benioff Has a New Job
Reporter for Forbes Watch him interview TechCrunch’s Mike Arrington on the iPad. (Cross-posted @ CloudAve)
‘Pain chains’ and the IT Devil’s Triangle
The Devil’s Triangle and “pain chains” bind together enterprise customers, technology vendors, and system integrators in an unholy trinity that leads to failed projects.
Trends in the Personal Enterprise: App Stores
I wrote about The Personal Enterprise earlier. It is a term that has been around for a while, but which is coming in to its own with Social Business Design as a foundation that helps answer a lot of the questions that the original concept left open.
Friday Morning Green Numbers round-up 01/29/2010
U.S. pledges 17 percent emissions reduction by 2020 – washingtonpost.com
The United States pledged Thursday to cut its greenhouse gas emissions by 17 percent by 2020 from 2005 levels under an international climate agreement, though it made its commitment contingent on passing legislation at home. [...]
Facebook – #FAIL in Customer Service – Bad Process, BAD Process
As you well know, I’m not a big fan of the frantic efforts of Facebook to treat its members like assets rather than like customers. The problem is that while it might be nice to attribute all their errors to the blinding desire of Mark Zuckerberg to capture revenue in some way – including using [...]
