2010 Watchlist: Ubiquitous Collaboration
In the coming year, I believe we’re going to see a fundamental change in the architecture of collaboration software. We’ll see it move out from individual silos of collaboration functionality into much more of a distributed capability that permeates right across the spectrum of business applications. I don’t suppose that means the stampede into SharePoint [...]
Giving disruptors a bad name
This blog celebrates disruptors and on a couple of occasions in the past I have mentioned Ryanair as one. Now I regret having done so. They developed an operationally efficient airline like Southwest and passed along savings to consumers. But…
Should Vendors Should Pay for Both Gartner and AMR?
It’s the first day back to work for most of us after at least a few days off, and while I’m sure many of you are raring to get back into action, some of you in an analyst-renewal period face a number of added cycles thanks to the recent Gartner and A…
Man Bites Dog or Who Really Owns a Community
Taunton Press is a respected publisher known for a family of publications beginning with “Fine” as in Fine Cooking, Fine Homebuilding, Fine Woodworking, and Fine Gardening, we well as series of hard bound books and a premium subscription online service. Each of their publications features an accompanying online component that includes videos, blogs, and most [...]
Will 2010 Be the Watershed Year for Media and Advertisers?
Just before the holiday, Pepsi dropped a bombshell: they are cutting their Superbowl ads, instead spending $20 million on something called the Pepsi Refresh Project, a “social media” campaign that will hand out tens of millions of dollars to people who want to “refresh” their communities via good works. Of course, the social media universe [...]
Teyo Tyree on automation, Puppet, Reductive Labs – IT Management & Cloud Podcast #62
Update on Puppet, Reductive Labs, and next gen automation.
Labor Cost Arbitrage and Procurement Outsourcing: Why is This Still a Topic of Discussion?
Getting up on his virtual sandbox, former analyst Phil Fersht recently proffered his predictions
for the outsourcing market in 2010. Even though Phil is no longer
officially an independent analyst given his role at Cognizant, I still
turn to…
The Personal Enterprise
Pete and I have been talking a lot about our Organizational Design work as we have reflected back on 2009 and what that means in terms of Social Business Design as we go forward. For each piece of strategy that we deliver, we always need to be able to back it up with concrete changes [...]
CRM 2010 Watchlist – Part IIA
Cover of Bad Boys (Special Edition) Okay, you saw what I think about the Four Bad Boys of CRM the other day. Now onto the next not-really-a-tier tier. You’ll note that this year, I’m changing the way I do my ZDNet blog posting to the “more-if-you-click-here” so they just don’t look so damned long. This [...]
ICG Commerce ? The Evolution of a Successful Procurement BPO (Part 2)
In an earlier column on ICG Commerce, I took a particularly close look at the company’s history and traction to date; in this second post of the series, I will more closely analyze ICG’s core value proposition and how it supports this philosophy orga…
