Is the iPhone a Monopoly or Not?
In the Flash Wars between Apple and Adobe, many commentators have said that there is no anti-trust case because iPhone only has a 25% share. Larry Dignan has written along those lines, for example. Yet, I have to ask, a 25% share of what? What is this market definition that they only have 25% of? [...]
News Analysis: Biz360 Acquisition Signals Attensity Group’s Move Into Social CRM
eService Meets Social Media Monitoring, A Natural Evolution To SCRM
On April 28th, Attensity Group, an eService and semantic analytics provider announced its acquisition of Biz360, a social media monitoring (SMM) and community platform player. Conversations with Attensity’s CMO, Michelle DeHaaf, highlight the importance of listening platforms in Attensity’s overall social CRM (customer relationship management) and [...]
Storming the Castle: Chap 4: Markets With Attitude
Here’s Chapter’s 1-4 of Storming the Castle. I’d love your input and your feedback! Chapter 4 is below. Download Storming_the_Castle We’re up to Phase 4 of our Customer-Centric GTM strategy — Market Development. We’ve done some thorough product testing using…
Get yourself a Cast Iron stomach
Mr. and Ms. CIO, over the next couple of years you will need a strong constitution as one after another of your big, “strategic” vendors line up to make acquisitions “in the cloud”. They have plenty of cash to do so. It’s your money. You fattened them. The 25 biggest buyers make up less than [...]
A Good Sign: Ariba’s Earnings Suggest That Deals are Getting Done (Part 2)
Late last week, Ariba came out with their latest earnings announcement, suggesting the company had finally turned the corner from a sustainable GAAP profitability perspective. Before getting into some of the specifics of the earnings report and what it means for customer adoption and the overall market, I’ll point out a note I received a [...]
