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Not your grandpas metrics and monikers

Not your grandpas metrics and monikers

Charlie Wood tweeted yesterday about ARPU. And I asked him why he was using a telecom industry term and he responded it also applies to his subscription service. Byron Deeter who has several SaaS investments in his VC firm, Bessemer uses metrics like CMMR to monitor his portfolio. When it comes to social CRM, Paul […]