The Enterprise 2.0 Conference Boston 2010: Lots To See And Do
I've been attending (and speaking) at the Enterprise 2.0 Conference in Boston since before it was called that (years ago, it used to be called the Collaborative Technologies Conference.) It remains the only must-attend event in the enterpris…
Adoption is Dead. Long live Adoption!
Rumors surrounding the death of adoption have been greatly exaggerated.
The 2.0 Enterprisey crowd is gearing up to head to Boston for our annual pilgrimage. This will be my fourth conference as a participant and board member. Having watched and often interpreted the trends in this sector, I find it interesting to report that things have not [...]
Just What is Social CRM?
Is social CRM a product category or a collection of strategies that social media consultants and analysts are pushing? That is the question I have been spending much time considering as of late.
Clearly there are product components, most notably the customer community pieces that vendors like Get Satisfaction and UserVoice are offering (notice the Feedback [...]
EDS to pay $460 million over CRM failure
System integrator, EDS, agreed to pay UK-based broadcaster British Sky Broadcasting (BSkyB) a total of £318 million ($460.3 million) to settle its lawsuit over a failed CRM project.
GUI gooey
Next week I’m taking part in a 2 1/2 day workshop for Gartner Enterprise IT leader clients on SAP. We bring together about 40 IT leaders from various companies from across Europe as well as several analysts. The session I’ll be leading will digging into UI and usability options and challenges. We will present an [...]
Three types of GUIs – past, present and the future
There are three types of Graphical User Interfaces: First we had to interact with our early IT tools, as on our Apple IIs with Visicalc, then we had to face an ever increasing number of apps that made our screen…
BPM Summer Camp Again This Week: Explaining BPMN to Business Users
I’m presenting part 2 of BPM Summer Camp tomorrow, June 9 at noon ET, on How to Explain BPMN to Business Users. I’ll be joined by Michael Rowley, CTO of the series sponsor, Active Endpoints. In this edition, we’ll be looking at BPMN as a standard, and what parts of it are really necessary for [...]
Rearden’s Travelport Partnership: History, Context and the Future of Travel Procurement (Part 1)
Spend Matters would like to welcome Richard Lee, the co-author of this post. Richard is a partner in Spend Matters Group, an M&A advisory firm serving the software, services, outsourcing and travel sectors. He is the former North America corporate …
