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By Michael Coté on June 29, 2010
Helping carriers take advantage of selling apps instead of just voice and data.
By Dion Hinchcliffe on June 29, 2010
I’ve had time to sit back and digest the great many discussions, meetings, and ideas circulating at this year’s excellent Enterprise 2.0 Conference in Boston, just over a week ago. For just about everyone I spoke with, there was a consensus that this was a special event this year and the industry has hit a […]
By Jason Busch on June 29, 2010
Image via Wikipedia For all you frequent fliers in the Spend Management audience — I’m sure there are a good many of you — this article from the Chicago Tribune this past weekend is one that you should not miss. In it, the authors describe how American Airlines is attempting to get pilots to agree […]
By Sandy Kemsley on June 29, 2010
A bit early for this, but maybe you’re already starting to organize your fall calendar. The business process track that was at the Business Rules Forum last year has grown, and become its own Business Process Forum. I believe that we need a good independent BPM conference – the ones run by the large analysts […]
By Jason Busch on June 29, 2010
The offshore BPO industry is in the midst of a gradual (some might argue more rapid) transformation from delivering low-to-moderate value services and results for commensurate costs and returns to serving as the process equivalent (or better) for in-house functions in Global 2000 companies. A recent column in India’s Financial Express highlights this emerging evolution […]
By Zoli Erdos on June 29, 2010
There’s hardly a week without a major superphone announcement. Yes, smartphones are so last year, with the iPhone 4, HTC EVO, Samsung Galaxy S..etc we are now in the era of superphones. I just wonder what’s next? Could it be … simple phones? The official terminology for these is feature-phones, but they are anything but… […]
By Vinnie Mirchandani on June 28, 2010
I am honored so many bloggers and technology writers who asked for advance copies of the book have written or allowed me to write columns/posts for their sites. The more mainstream and business press typically waits for hard copies and they have st…
Event Alert: Capgemini differentiates its BPO services on global delivery, but can it compete on price?
By Phil Fersht on June 28, 2010
Capgemini is one of the largest and most well-known European IT/BPO service providers and consulting firms, with revenues of $9bn, but has struggled in the past become a household name in the US. However, its recent aggression in the BPO market, resul…
Posted in Business | Tagged BPO, business process outsourcing, Capgemini, Engineering & Supply Chain Outsourcing, horsesforsources, Innovation in Outsourcing, IT Outsourcing / IT Services, krakow, Outsourcing Events, Outsourcing Research, Outsourcing Vendors, Phil Fersht, poland, procurement, SaaS, Sourcing Locations
By Phil Wainewright on June 28, 2010
Listen to my conversation with Giovanni Rodriguez, chief marketing officer of e-business pioneer BroadVision, which recently launched a new enterprise social networking platform called Clearvale. In this podcast, find out how business-to-business websites have evolved over the past decade-and-a-half to…