Upcoming: London Tweetup on Saturday July 10
Please join me for a casual gathering on Saturday, July 10 in London
Calculating the Cost of the Ariba Network Price Changes for Suppliers
How will the Ariba network price hike in September impact the cost to a typical supplier? If you’re curious to see an analysis of the fee changes in detail, you can read a recent article and analysis on the subject or download a free, in-depth Spend Matters briefing here. In this post, we’ll further highlight [...]
The GoGo inflight Wi-Fi
I have been languishing short of the dubious milestone of 3 million Delta lifetime miles for a couple of years now – having moved most of my business to Southwest. This year I am poised to reach it – not because of any Delta promotions or better service. But because of the GoGo service now [...]
BPO’s billion dollar best-kept secret: Part I
There are a lot of secrets in the BPO business, however, one best-kept secret that is worth revealing, is the Xchanging story. The the UK-headquartered firm is the largest purelay BPO provider today, with revenues over $1.1bn.
A Brief Interlude – 5 Minutes on Social CRM
I’m working on my “what happened at the Gartner Customer 360 conference, state of Gartner, view of the Social CRM Magic Quadrant” post right now but thought I’d put up this 5 minute video that Lithium (who, along with Jive, were in the upper right a.k.a. the leadership segment of the SCRM MQ – meaning [...]
Modeling the Procurement BPO of the Future (Part 2)
In the first installment of this column, I looked at an article from India’s Financial Express that examined some of the critical enabling factors for next generation offshore procurement BPOs. One of the areas the author suggests will be…
