Cloud transforming the business of customer service
Mobile, social and on-demand call centers are among the factors that are fundamentally changing the way brand name companies interact with consumers. SaaS vendor RightNow delivers technology to help them harness those trends.
What Silverlight Developers Should do After PDC 2010
For now. So Bob Muglia said HTML is the only true cross platform runtime. Well, no crap. What – is Silverlight going to jump through Apple’s business model hoops like a trained dog? From a governance and investment perspective it is stating the obvious to say that HTML offers a cross platform deployment story that [...]
The Apple Developer Backlash – notes from the field #dropple
Ana Nelson, the creator of Dexy, a really cool tool designed for people writing, and writing about, code, pinged me the other day to say she’s considering dropping Apple. In the email she also mentioned that another friend of mine – Kirk Wylie, the guy behind one of London’s most interesting (and investable) startups [...]
It’s about to get a little crazy out there . . .
Ok, here’s the thing. The “is this another bubble?” conversation has been going on for a while, and everyone was able to agree that there hasn’t been a bust imminent so far. It might have been dragged out by the sluggish economy, it might have been a function of a lot of effort going in [...]
New Kingmakers: Software Developer Talent as Financial Bubble
Interesting post from Fred Wilson at Union Square Ventures today: he is worried investments are happening without due diligence… but the war for development talent is the real issue for startups and investors. We are also seeing a massive talent war for software engineers going on in Silicon Valley and it is spilling over into [...]
The Absolute Late Word On #HRTechConf 2010
#HRTechConf 2011 After being prompted that not everyone is following me on Twitter — in fact, that not everyone is on Twitter — I thought I’d better capture my tweets on this topic in a blog post. So, in case you missed this debrief, here were my thoughts as of 10/19/10 via Twitter on having [...]
e2.0 Conference Fall 2010 – Santa Clara
I spent the last few days at the Fall Enterprise 2.0 conference in Santa Clara. The conference was well attended and there was good energy throughout. While the e2.0 conference is well established I think that it is in many…
Friday Rant: China — Making, Taking and Stealing
As a college student, I remember a rather depressing sign that I think was in Trenton, New Jersey at the transfer stop for New Jersey Transit and Septa (the combination of these two regional train providers is between 60-90% cheap…
