What Does GetSatisfaction Think of Social Business?
Next in our series of opinions on Social Business is GetSatisfaction. Interested in the previous ones? Check out Oracle, Attensity, Fuze Digital, Moxie Software, and SAP. Where is the social world going in 12 months? Clearly the impact of social networks, and I am primarily talking about Facebook, is being felt by companies that rely on social channels [...]
Interview: Narinder Singh of Appirio
Appirio should bother a lot of systems integrators. They operate in a cloud oriented services world and behave very differently from the typical integrator with an on-premise practice fixation. Here’s an interview with Narinder Singh, head of Appirio’s Products. If you wondered what the intersection of the cloud and services looks like, read this interview.
If Facebook’s not building this, someone should
Wondering if (and hoping) Facebook’s new messaging offering will help tilt the balance of power away from the marketers and back toward consumers – because my Inbox desperately needs it.
Online Privacy: You’re Doing it Wrong
Today I delivered a keynote at Defrag 2010, one of the best and most interesting conferences I am lucky enough to be able to attend (their tagline is “accelerating the a-ha moment”). I was pretty anxious about this presentation because it was in the “big room”, in front of all attendees, and they’re a smart, [...]
What Organizations Want From Case Management
There was an AIIM webinar today on supporting the information worker with case management, featuring Craig Le Clair from Forrester. Le Clair introduced the concept of information workers, a term that they use instead of knowledge worker, defined as “everyone between 18 and 88 with a job in which they use a computer or other [...]
People Centric Communication?
I was mulling over the facebook email (or is that not email but messaging) announcement and looking at a bunch of the surrounding commentary when an idea struck me. First though, please don’t skewer me over the blog title until…
United Airlines: Conditioning Your Customers to Expect Less
Paul Greenberg wrote a lengthy piece about his complex relationship with United Airlines and their potential for service downgrading as a result of the merger with Continental. But…I still fly United. I like to say that the reason I fly United is because I’m already so vested in the frequent flier program that I just [...]
Why? Why? Facebook Mail
#FacebookMail? The basic childhood question is Why? Parents patiently answer with well thought-out questions only to be met with another "why?" Finally they give up and say Why Not? This of course haunts the parents for the rest of their lives. So when Facebook launches its email and people freak…
No Longer a Prank – Defections from Sage to NetSuite Continue
I called it a Software Marketing Prank, but hey, apparently customers do listen… …and they vote with their feet checkbook. Today NetSuite claims over 500 customer defected from Sage to NetSuite. Make no mistake, this is not simply one software company “stealing” another one’s business… it is defection from ancient on-premise software to SaaS solutions. [...]
Time For Enterprise 2.0 To Get Enterprisey
The funny thing about “Enterprise 2.0”, or social business software, is that it’s not very enterprisey: yes, it is deployed in enterprises, but it often doesn’t deal with the core business of an enterprise. You hear great stories about social software being used to strengthen weak ties through internal social networking, or fostering social production [...]
