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2011 CRM Forecast - What's Up Wit' Dat - Part II

2011 CRM Forecast – What’s Up Wit’ Dat – Part II

I’m presuming that you’ve already read Part I of this 2011 CRM Forecast, oui? If not,  do that before you read here. This is a continuation of Part I, not a repeat of it. I would HIGHLY suggest that you do this in order. 6) Knowledge management replaces enterprise content management as a core requirement […]