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By John Taschek on January 24, 2011
We’re at a time of rebellion against maintenance fees, which now include the elements of insurance, extortion, declining systems, and of course refactoring all of which add to the costs of any implementation. Add that into the actual implementation itself, and one is left with whopping fees and eventually ineffective…
Posted in Business, Featured Posts | Tagged @stevegillmor, Cloud, Cloud Computing, CloudAve, Duncan Jones, Forrester, maintenance, maintenance fees, oracle, pricing, salesforce, salesforce.com, Web/Tech
By Bob Warfield on January 24, 2011
There are 3 challenges Larry Page must overcome to fundamentally make Google a bigger, better, and more successful company that customers love and that does no evil: Lack of Customer Focus Google is all about the algorithms, but algorithms are not customer-focused. They’re off doing whatever they were made to do, and if that’s not the right […]
By Phil Fersht on January 24, 2011
HfS Research, in partnership with the Outsourcing Unit of the London School of Economics, is hosting a webinar, sponsored by Accenture, featuring the key findings from the groundbreaking study of Cloud Business Services.
Posted in Business | Tagged BPO, Cloud Business Services, Cloud Computing, Enterprise Irregulars, HfS 2010 Cloud Business Services Study, HfS Research, Horses for Sources company news, Innovation in Outsourcing, IT Outsourcing / IT Services, Leslie Wilcocks, London School of Economics, LSE, Outsourcing, Outsourcing and Technology, Outsourcing Research, Outsourcing unit, Outsourcing Vendors, Phil Fersht, SaaS, Sourcing Best Practises, The Future of Outsourcing
By Naomi Bloom on January 24, 2011
Cracker Cow Customer Service Mr. Eagle On His Lakeside Perch Many corporate, non-profit and public sector organization Web sites feature wonderful pictures of their offices/factories/mines/etc to suggest the substance and durable nature of their activities. Even in this era of virtual everything, there remains something comforting about knowing that our suppliers, customers, partners — really all of […]
By Esteban Kolsky on January 24, 2011
Before we start – Genesys already has an enterprise software solution; they had it for some time. I remember having conversations with them at least in 2003-2004 (that I recall). It is a good solution also – evolved over the years from being a good ERMS (email response management systems) solution to become a full […]
By Zoli Erdos on January 24, 2011
We’re experiencing trouble with our Feedburner feed – apologies and we certainly hope to get it fixed soon. (Oh, and Googlers who read this are most welcome to chip in to help )