Organized Robbery
We’re at a time of rebellion against maintenance fees, which now include the elements of insurance, extortion, declining systems, and of course refactoring all of which add to the costs of any implementation. Add that into the actual implementation itself, and one is left with whopping fees and eventually ineffective…
3 Challenges Larry Page Faces for Google
There are 3 challenges Larry Page must overcome to fundamentally make Google a bigger, better, and more successful company that customers love and that does no evil: Lack of Customer Focus Google is all about the algorithms, but algorithms are not customer-focused. They’re off doing whatever they were made to do, and if that’s not the right [...]
Learn what 1,000 of your colleagues really think about Cloud Business Services
HfS Research, in partnership with the Outsourcing Unit of the London School of Economics, is hosting a webinar, sponsored by Accenture, featuring the key findings from the groundbreaking study of Cloud Business Services.
Eagles, Cattle, And Gators — Welcome To HQ
Cracker Cow Customer Service Mr. Eagle On His Lakeside Perch Many corporate, non-profit and public sector organization Web sites feature wonderful pictures of their offices/factories/mines/etc to suggest the substance and durable nature of their activities. Even in this era of virtual everything, there remains something comforting about knowing that our suppliers, customers, partners — really all of [...]
How Can Genesys Get Into Enterprise Software?
Before we start – Genesys already has an enterprise software solution; they had it for some time. I remember having conversations with them at least in 2003-2004 (that I recall). It is a good solution also – evolved over the years from being a good ERMS (email response management systems) solution to become a full [...]
Trouble with our Feed
We’re experiencing trouble with our Feedburner feed – apologies and we certainly hope to get it fixed soon. (Oh, and Googlers who read this are most welcome to chip in to help )
