Industry-specific analytics: where providers can differentiate or disappoint
As data analysis techniques have gotten smarter over the years, analytics have emerged as a specialized function of business employed broadly across industries and functions. Our new HfS Report, imaginatively titled Where offshore analytics is heading…
Sentilla thinks of data centers, as data factories!
If you have been following this blog, you’ll know I have been profiling Data Center efficiency companies over the last few weeks. This week I take a look at Sentilla. I talked to Sentilla’s CTO and co-founder, Joe Polastre, the other day and Joe told me that Sentilla came out of Berkeley where they had [...]
Sievo: The Missing Finance/Sourcing Link? Implementing/Measuring Savings to Ensure Results (Part 2)
If you couldn’t tell from the first post in this series, Sievo enables savings tracking and measurement across direct materials categories by taking a highly category specific and granular approach that incorporates both system an…
Three Lessons Watson Taught Us to Improve Customer Service
Well, I had to do it. I had to rip off the headlines and apply it to our customer service problems. In case you call a rock your comfortable abode (or have a life outside of the echo chamber of Twitter that does not include watching Jeopardy), the news is that IBM created a super-computer [...]
ON that Personal Computing Nirvana Again
This will be a fairly short post – because all I do is refer to this piece I wrote recently: Motorola Takes Us a Step Closer to Personal Computing Nirvana–and it’s Not Even a Computer Why bring it up again? Because Walt Mossberg just validated the concept: Today’s best smartphones are really hand-held computers. They [...]
