Your Customer Service Duty
There’s good news for any manager who has grown exasperated with trying to delight customers through “over the top” service. You may be working too hard and the benefits are not forthcoming. We’ll do anything to keep customers because they tend to buy more from us and the cost of replacing them if they leave [...]
Does the Internet Mean There Can Only Be One?
I read with interest today Hubspot’s coverage of their new monster VC round. They’ve raised a $32M Series D monster round from Sequoia, Google, and Salesforce–certainly an all-start cast. There’s a lot of interesting data in these announcements, such as Hubspot’s view of what market shares look like for the Marketing Automation category: If true, [...]
Litigating Your Way To BPM Notoriety
I’m a firm believer in free and open information exchange – not always a popular view amongst independents like myself who make our living selling our knowledge and experience to organizations – and that principle is why I became involved in the Process Knowledge Initiative and its creation of an open-source body of knowledge for [...]
Your very own OpenStack Cloud – Quick Analysis
Rackspace announces a support plan for OpenStack, while Dell, Rackspace, and Opscode announce an OpenStack installer for quick cloud building.
Re-intermediation — Same as the Old Boss?
Won’t get fooled again? I am watching a trend emerge. I don’t know if it has a name yet so I will offer this — re-intermediation. Most of us have been around the technology world in general and the Internet specifically to understand and remember its opposite, disintermediation. Re-intermediation is a reversal of disintermediation — [...]
Is the App Store Hamstrung by Its Billing System?
A subscription service provider’s offering has three parts — the actual service-product, an infrastructure for delivering it and, for lack of a better word, value-add. A provider may deliver all three as a single service but that’s not necessary. A common form of subscription is a car lease in which a customer buys the use [...]
Making the public cloud your own
It makes no difference to security whether you deploy to public or private cloud. What matters is how you architect the infrastructure. Public cloud providers that offer sophisticated controls can even outperform many enterprise data centers.
The Race For Enteprise Class Consumer Tech
By R "Ray" Wang on March 8, 2011
Start Ups Chase Enterprise Dollars As Freemium Model Plays Out I’ve been spending time with emerging technology start ups over the past 3 months. The good news – innovation in the valley is alive and well. Most of these ventures start with solving a consumer problem and hope for massive viral success in the freemium [...]
Posted in Technology / Software | Tagged Apps Strategy, business technology, business value, Constellation Research, Consumer Tech, early adopters, Emerging Technologies, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise software, enterprise strategy, Five Elements Of Enterprise Class, Five Phases Of Enterprise Acceptance, Monday's Musings, Monday’s Musings, next gen, next gen apps, next gen cio, next gen CIO's, next gen CIO’s, next generation, Next generation apps, R "Ray" Wang;, R “Ray” Wang;, rwang0, Tags Comments Date Analytics Title Author Categories Tags Comments Date Analytics Monday’s Musings: The Race For Enteprise Class Consumer Tech - Draft Edit | Quick Edit | Trash | Preview Monday's Musi, vendor strategy | Leave a response