Multi-tenancy: emulation or the real thing?
It’s a mark of how much progress SaaS has made towards mainstream acceptance that vendors entering the space now proudly wear multi-tenancy as a badge of honor, rather than espousing the argument that it’s a side-issue that’s irrelevant to customers. But in their eagerness to put a check mark in the box, I do find [...]
Have HP’s senior executives lost interest in Sustainability?
I attended a HP analyst summit last week in San Francisco and I have been putting off writing down my impressions of the event because I was, frankly, very disappointed. Writing recently about HP’s announcement of their new Energy and Sustainability Solution, I noted that HP’s new CEO Léo Apotheker’s legacy from his time at [...]
Is There a Better Self Service? Maybe
I was approached by my good friends at KANA (client) a few weeks ago about doing research and coming up with a better model for Customer Service. If you know me (well, even if you don’t – but you read my blog) you know that opinions about how to improve customer service I have. Plenty. [...]
Volt Revisits, Rebrands Services Reach: MSP + Consulting + Non-VMS Workflow Automation (Part 1)
Earlier in March, Volt Information Sciences announced it was repositioning and rebranding its non-VMS services procurement and related human capital solutions under the Volt Consulting Group label (the Group’s specific URL: can b…
HP’s shrinking wallflower attitude may not be Sustainable!
So I wrote a post the other day entitled Have HP’s senior executives lost interest in Sustainability? after attending a HP event in San Francisco. It was a little unfair because I concentrated on the lack of mentions of Sustainability by senior management on the first day of the event while leaving out the fact [...]
It’s Not About BPM vs. ACM, It’s About A Spectrum Of Process Functionality
From a white paper that I’m working on now: I think that the whole “BPM versus ACM” debate has completely blown out of all sensible proportion, when we’re really talking about a spectrum of functionality that ranges from structured process management (or what some people think of as BPM) to completely dynamic process management. [...]
Revenue from technology, baby!
I was talking to Chris Murphy at InformationWeek recently about the theme of my next book. He talks to CIOs all the time and is on top of most mega trends in the industry. He agreed most industries are looking at “smart products” for their sector but most IT does not view product development as [...]
