The GUI is New Again
I saw an interesting CRM user interface the other day and, while I don’t usually write about something as basic as the UI, I was drawn to this one. Actually, I’ve been very interested in a new class of UI emerging lately; something we haven’t thought about in a long time is re-emerging, possibly as [...]
Reflections on Social Business Summit 2011 – Syndey and Austin
Over the last year, the discussion of the many business uses of social media has been coalescing into an industry-wide, interdisciplinary conversation that’s increasingly focused around the moniker of ‘social business.’ This conversation — which many think provides the clearest perspective yet on how social computing is transforming how we work — has begun to [...]
What are Customers Looking for From Social Businesses?
There’s a great conversation going on right now around what Customers are looking for from Social Businesses (e.g. what is Social CRM, really?) between Dennis Howlett, Paul Greenberg (via Dennis), Mitch Lieberman, and no doubt several others I haven’t yet tracked down. It starts from a survey IBM did on what businesses think the value [...]
Multi-tenancy and the Mainframe
People often say that cloud computing is just a reinvention of the service bureaus of old. Rather than being a forward advance, they suggest that accessing all our applications and data from vast, centralized cloud platforms is a lurch backwards to the time-honored mainframe model of computing. But perhaps instead cloud computing will force a [...]
Gamification?
One recent buzzword that I hear a lot is “gamification”. Especially gamification of utterly boring Enterprise Software and consumer experiences in commercial transactions. A heroic attempt to solve one of life’s mysteries; why work sometimes drifts towards boring and in particular why ESW tend to be so unimaginative. On the surface it looks like nothing [...]
