What to Do When Your Cloud is Down
As I write this, Amazon is having a major East Coast outage that has affected Heroku, Foursquare, Quora, Reddit and others. Heroku’s status page is just the sound of a lost sheep bleating repeatedly for its mother in heavy fog. What’s a poor sheep to do about this problem anyway? After all, isn’t a Cloud-based [...]
Research: 75 percent believe IT projects are ‘doomed’
New research describes a highly negative situation in which most survey respondents expect their projects to fail before even starting!
Not all revenue is created equal
Fred Reichheld coined the term “good profits” in his book Ultimate Question. His point was in pursuit of financial goals we often focus on certain fees (and related profits) which actually turn off customers and lead to dissatisfaction and worse. Lord knows we have plenty of examples of “bad profits” at airlines, banks and telcos. [...]
