Social CRM at the Crossroads
The last 2 years have been banner years for social CRM technology where the term itself went from being derided as being made up by vendors and analysts rather than defining an actual technology segment, to one of enthusiasm and excitement for how social technologies are changing the way companies engage their customers. Interesting as [...]
Simon Cowell Left American Idol to Launch CRM Idol. But He Did Not Make the Final Cut.
Paul Greenberg did. Simon is off doing X-Factor instead Joke apart, if you are in the CRM business, or interested in CRM, or even just social software, chances are you’ve heard of Paul Greenberg. Simply said, he is the Godfather of CRM. And Godfathers get to make decisions. If you follow Paul’s annual CRM [...]
SAP announces two new energy management products
I attended the International SAP for Utilities event in Mannheim recently and was surprised when in his opening keynote, Klaus Heimann introduced two new SAP energy management products. The first is a customer portal for Utility companies which helps utility companies roll out online self-service sites for their customers. This is being made available for [...]
Monday’s Musings: Lessons Learned From Amazon’s Cloud Outage
Amazon’s Cloud Outage Catches Most Clients Offguard The recent Amazon cloud outage at its Northern Virgina data center from 5 am Thursday, April 21, 2011 to roughly 5 am Friday, April 22 has shaken the confidence of some executives on public cloud computing. Most notably, FourSquare, HootSuite, Reddit, and Quora publicly suffered visible performance issues. [...]
Finally…CRM Idol 2011
The Open Season is here and we’re ready to take your companies and find out which one of you in the Americas and which one of you in EMEA is the first CRM Idol.
CRM Idol 2011 launches today!
CRM Idol launches today, giving sixty CRM and Social CRM companies an opportunity to receive valuable exposure in the media, among influencers, and with large potential partners.
Is HR Really A Pink-Collared Ghetto?
HR Is A Dominated By Women But Led By Men I had planned to write this last September, so let’s just pretend that I did rather than wondering why I didn’t. It’s a critically important topic, and I hope that you’ll listen to the whole linked replay of the underlying discussion. We’re at a critical [...]
The Cloud, ERP and the Channel Partners
Cloud solutions are impacting application software ecosystems. Channel partners will need to change several aspects of their businesses to optimize their revenues and profits.
Seven lessons to learn from Amazon’s outage
As of the latest update this afternoon on Amazon’s Service Health Dashboard, only a handful of customers are still waiting for their EBS and RDS instances to be restored after Thursday’s harrowing outage. But for everyone involved (not least Amazon’s own operations staff) it’s been a very long four days (see latest Techmeme discussion). What [...]
