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By Jeff Nolan on April 25, 2011
The last 2 years have been banner years for social CRM technology where the term itself went from being derided as being made up by vendors and analysts rather than defining an actual technology segment, to one of enthusiasm and excitement for how social technologies are changing the way companies engage their customers. Interesting as [...]
By Zoli Erdos on April 25, 2011
Paul Greenberg did. Simon is off doing X-Factor instead Joke apart, if you are in the CRM business, or interested in CRM, or even just social software, chances are you’ve heard of Paul Greenberg. Simply said, he is the Godfather of CRM. And Godfathers get to make decisions. If you follow Paul’s annual CRM [...]
By Tom Raftery on April 25, 2011
I attended the International SAP for Utilities event in Mannheim recently and was surprised when in his opening keynote, Klaus Heimann introduced two new SAP energy management products. The first is a customer portal for Utility companies which helps utility companies roll out online self-service sites for their customers. This is being made available for [...]
Posted in Technology / Software | Tagged Energy, energy demand management, energy management, enterprise energy management, greenmonk, klaus heimann, Public utility, sap, sap for utilities, sapiuc, saputils | 4 Responses
By R "Ray" Wang on April 25, 2011
Amazon’s Cloud Outage Catches Most Clients Offguard The recent Amazon cloud outage at its Northern Virgina data center from 5 am Thursday, April 21, 2011 to roughly 5 am Friday, April 22 has shaken the confidence of some executives on public cloud computing. Most notably, FourSquare, HootSuite, Reddit, and Quora publicly suffered visible performance issues. [...]
Posted in Technology / Software | Tagged Amazon, Amazon EC2, Amazon Web Services, Amazon.com, Apps Strategy, backup, bill of rights, Cloud, Cloud Computing, Cloud options, disaster recovery, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, Enterprise Software Licensee Bill of Rights, enterprise strategy, Foursquare, high availability, hootsuite, IBM Blue Cloud, license management, license policy, Microsoft Azure, Microsoft Azure Services Platform, Private Cloud, Private Clouds, public cloud, Quora, R "Ray" Wang;, R “Ray” Wang;, Reddit, rwang0, Vendor Selection | Leave a response
By Paul Greenberg on April 25, 2011
The Open Season is here and we’re ready to take your companies and find out which one of you in the Americas and which one of you in EMEA is the first CRM Idol.
By Michael Krigsman on April 25, 2011
CRM Idol launches today, giving sixty CRM and Social CRM companies an opportunity to receive valuable exposure in the media, among influencers, and with large potential partners.
By Naomi Bloom on April 25, 2011
HR Is A Dominated By Women But Led By Men I had planned to write this last September, so let’s just pretend that I did rather than wondering why I didn’t. It’s a critically important topic, and I hope that you’ll listen to the whole linked replay of the underlying discussion. We’re at a critical [...]
Posted in Featured Posts, Trends & Concepts | Tagged Business Outcomes, Debunking/Calling Out, HRM, Human resources, Looking Back/Looking Forward, Ruminations, talent management, workday | 3 Responses
By Brian Sommer on April 25, 2011
Cloud solutions are impacting application software ecosystems. Channel partners will need to change several aspects of their businesses to optimize their revenues and profits.
Posted in Business, Featured Posts | Tagged Business Model, channel partners, Channel Sales, Cloud Computing, erp, microsoft, netsuite, SaaS, salesforce.com, sap, SAP Business ByDesign, software as a service | 10 Responses
By Phil Wainewright on April 25, 2011
As of the latest update this afternoon on Amazon’s Service Health Dashboard, only a handful of customers are still waiting for their EBS and RDS instances to be restored after Thursday’s harrowing outage. But for everyone involved (not least Amazon’s own operations staff) it’s been a very long four days (see latest Techmeme discussion). What [...]