Conversations
Businesses operate because of conversations, this is not some great new revelation. We like to talk about how social is about enabling conversations like it’s something revolutionary and new but that’s just not true. I was preparing to give a…
Monday’s Musings: Using MDM To Build A Complete Customer View In A Social Era
Customers Have Evolved… Has Your Organization? Right now customers and prospects probably ignore your organization’s marketing messages because mass marketing campaigns lack relevancy. Right now most customers answer each other’s questions because your customer service and support agents lack the authority or knowledge to resolve issues. Right now prospects ask each other what they think [...]
On Changing horses: Open Source Licenses, Foundations and The Software Freedom Conservancy
I was lucky enough to chat to Jason Huggins earlier last week, getting an update on Saucelabs, the commercial arm of (his) Selenium Project [related post here]. Needless to say the conversation ranged far and wide. One issue was open source foundation choices. Given the decision to “go commercial” and build a business around Selenium, [...]
SAP’s 2010 Sustainability Report demo’d
I had a Skype chat recently with SAP’s Chief Sustainability Officer Peter Graf where he gave me a demo of their new 2010 Sustainability report. With Peter’s permission, I recorded the demo for publication on YouTube. The video above is the result and the transcription is below. Some highlights Peter mentioned include: Sustainability reporting has [...]
Sony’s IP Disaster and Amazon’s Cloud Crash — Rough Times Ahead for Hosted Solutions and Data?
It’s been a challenging few weeks for those dependent on the cloud, despite the continued stratospheric valuations of some companies embracing virtual deployment and network business models. Even though we’re not as likely to be i…
