Cognizant: The Future of Work or the Present Forever?
Cognizant is at present the darling of the IT offshore services and outsourcing industry for its consistent and impressive growth and positive levels of customer satisfaction, so we thought we’d share some impressions with our readers.
Can We Achieve (BPMS) Pricing Transparency?
I saw – and responded to – this question on Quora: What are the license fees / cost for the the top BPM solutions in the market ? ( Pegasystems, IBM ( Lombardi ) , Appian, Oracle , etc ) I am looking forward to do a benchmark of the top BPM ( Business Process [...]
Social Influence – Early Debates, Inevitable Outcomes
I fully confess to being fascinated with the debates going on around the topic of ‘influence’. Even more so because of the strong and often negative reactions that have arisen in response to the rise of influence measurement tools (such as Klout and PeerIndex), particularly within the marketing community. These debates are both inevitable and [...]
Organizing for social business: The issues
How best can employees and managers adapt to today’s changing and increasingly social workplace? This has become one of the central questions as organizations look at social computing as a new primary channel in their organization, both amongst their workers as well as for their customers and business partners. While we often see traditional areas [...]
Cloud Business : Some Perspectives
Cloud may mean different things to different people – It would be better to focus less on technology but devote more energy to cloud business in terms of how, where, and why these could be used to get unique value was the key message in the Cloud B…
New Research: Trapped by Procurement BPO? Don’t Get Stuck in the First Place or Un-muck Yourself Now
We’re excited to announce the publication of a new Spend Matters Compass series research brief: Trapped by Procurement BPO? How to Pull Your Organization Out of the Mire. Authored by Phil Fersht, Founder and CEO, HfS Research and …
Tuesday’s Tip: Three Quick Ways To Capture Social Customer Data
Organizations Must Overcome Four Fears To Master Social Customer Data Over the past few weeks, I’ve been criss-crossing the country on a multi-city speaking tour talking about the strategic value of customer data. (In full discloure, the tour is sponsored by Informatica). As we talk about the implications of social media and customer data, inevitably [...]
