Enabling collaboration with open APIs
Interoperability between social media sites is something that’s so easy and effortless today in the consumer world, that we mostly take it for granted. For example, if you send out a tweet, you can make it automatically appear in your Facebook news feed. Sharing your favorite bits from your photo or video sharing site is [...]
EFM? Far From Dead, Thanks for Asking…
In 2001 I wrote a paper for Gartner introducing Customer Feedback Systems (it is available from Gartner if you are a client, it is under Archive, but easy to find – ping me if you want more details). In that paper I made the point that asking customers how they felt about specific experiences or [...]
Will the industry analyst business be dead in five years?
Love them or loathe them, analyst firms and their unique individuals stoke the emotions of many who come in regular contact with them. But are thee days of the traditional industry analyst numbered?
