Dreamforce 2011, the Recap
The multitude of clouds floating around on light poles, buses, and buildings in San Francisco are coming down and the sounds of Metallica have stopped echoing in the streets as people (over 40,000 of them) flock to the Bay Areas’…
The Company – Customer Pact
Online community platform provider, GetSatisfaction has a lovely campaign that renews their founders original commitment to the service of customers. They launched a new website that declares a pact between customers and companies we choose to do business with. We, customers and companies alike, need to trust the people with whom we do business. Customers [...]
Dreamforce: a rainbow coalition
In a discussion I had with a client a few weeks ago he asked me if salesforce implementations and service providers have reached a mature state given the company is over a decade old. I told him the answer depended on which of 4 customer categories you fell into – users of the traditional CRM [...]
