Cloud 9 User Meeting
Forecasting and pipeline management don’t get nearly the attention they deserve and that doesn’t make sense. Of all the parts of CRM, the forecast is one of the few things many companies still leave to manual systems, i.e. spreadsheets. Even sales compensation has a higher place in heaven as companies like Xactly have blazed a [...]
IBM: SAP, Sabre and Smart Systems
Kudos to Vijay Vijayasankar for saying “he is very proud to be an IBMer” as he continues a debate we have been having for a while now about whether IBM is innovative or not. He cites SAP and Sabre (the reservation system) as long term examples of IBM innovation. Let me come back to each. [...]
Xchanging — A New Procurement BPO Provider Enters the Stage
Even though Xchanging went through a period of transition during some accounting scrutiny in the UK this past year, their recently launched US BPO operation in procurement is gaining steam. Perhaps most important, their launch into thi…
The End of Constraints – Why Business Apps Must Be Rethought
I had a nice conversation with Donald Fischer at Typesafe at DreamForce 2011, the annual Salesforce.com event. Donald’s the CEO of a firm whose software takes advantage of the multi-core capabilities of modern computers. While his solution is a hit with academics and Java developers, it really presages a number of changes that will likely [...]
Evidence vs. belief and enterprise software
Just recently “evidence vs belief based management” has been raised again, and that’s good, it should be in the forefront at all times if you ask me. The whole thing seems utterly unbelievable, the indisputable fact [sic] that hugely important decisions, decisions that impacts us all as employees, customers and shareholders are often made based [...]
Does Social Add Complexity or Replace It?
Listening last week to salesforce CEO Marc Benioff’s keynote address at DreamForce 2011, I started to see social and enterprise apps come together in a more meaningful integration than I had seen before. Suffice it to say that a lot of enterprise software analsysts have been very cool to the idea of the social enterprise. This is unfortunate because it [...]
