As InfosysBPO reaches the $500m mark, is it ready for the big-time?
InfosysBPO is now a major BPO contender in the global marketplace, having quietly gone about building its BPO business streams since its inception via the buyout of FAO provider Progeon, exactly five years’ ago and expects to reach the landmark of $500m in revenues this year. HfS has always been encouraged by the firm’s approach to developing both horizontal and vertical BPO services, and its focus on leveraging its IT heritage to augment its value proposition. Infy is by no means the biggest player in the BPO business nor does it want to be, but it has been able to establish itself as a smart and very respected player in the BPO business.
The Next Social Media Challenges
The day of constrained IT is over. The time when throughput, processing windows, DASD shortages, memory constraints, slow processor speeds, etc. are effectively over. Even when companies experience short-term computing crunches, cloud services like Amazon’s EC2/AWS are there to deal with spikes in demand. This is a critical learning point as the lack of constraints [...]
Don’t miss tomorrow’s web-debate – The Future of BPO
Are you ready for our next installment of HfS’ Live and Unfiltered series, broadcast live infront of the HfS Research community? Well… wait no longer for more no-holds-barred fun, no sponsors, no schmaltz, no selling – just good banter and discussion to share with our industry peers and colleagues. Amd this time we’ll be debating [...]
Enterprise software pivots to new stacks
Despite being unsexy in many people’s eyes, enterprise software has been getting a lot of VC loving of late — or at least, a certain type of enterprise software. Last month there was Workday’s mammoth $85 million round and the equally eye-popping $81 million raised by Box.net to pursue its enterprise market ambitions. Yesterday come [...]
2011 CRM Forecast: A Look Back. How’d I Do, Vox Populi?
Well, well, well. How ‘bout this? We’re at the point in the year that it’s time to start looking at what was in 2011 as opposed to what is going to be? Sigh. Another year gone. Which of course means I’m getting older and even though I feel young and have spring in my step [...]
The Supply Chain Challenge Never Ends
I spent an extremely entertaining and informative day with Kinaxis at their user conference last month, and it struck me how much supply chain management seems to be stuck in the past, even as it increasingly occupies one of the hottest of hot seats in the corporate world, and even as companies like Kinaxis strive [...]
