It may be for life, but will there be innovation, as TCS inks the mother of all insurance BPO deals
For better or for worse, for richer, for poorer, until many missed SLAs do us part. Imagine committing to someone for 15 years? Most marriages are long-divorced by that stage, companies rise and fall, entire countries are created, invaded and may even go bankrupt… So how about standardizing life assurance and pension policies for said [...]
Twitter Goes for Reach – The Link Between ‘Social’ and ‘CRM’?
This recent post from Useful Social Media entitled ‘Is Twitter the call centre of the future?’ illustrates a trend we’ve seen a great deal of recently while working with various Terametric clients, prospects and speaking at events. Specifically, that the power of Twitter as a communications vehicle isn’t necessarily limited to the Marketing department, and [...]
SAP’s M&A Strategy: the Key to a Successful SuccessFactors Acquisition.
As the enterprise software market parses the news that SuccessFactors will become SuccessFactors, an SAP company, the question of how well SAP manages its M&A strategy is coming to the fore. SAP has been buying small and large companies for a while, and though nowhere near as avaricious as Oracle or IBM, there are now three big [...]
Appirio acquires Saaspoint for push into Europe
In its fourth acquisition of the past 12 months, cloud integrator Appirio has announced it is buying long-established European pureplay Salesforce.com integrator Saaspoint. The acquisition is Appirio’s first significant foray into the European theater, delivering on the international expansion promised after GGV Capital and Salesforce.com invested in the company in August. Saaspoint was founded in [...]
